OUR NAME IS CHANGING, but we are still your local pool shop.
Now with BETTER ADVICE, RANGE, and PRICE!
Starting January 8th 2024, our diverse retail locations will come together under a single identity: Direct Pool Supplies.
Visit the Direct Pool Supplies website to learn how this will benefit you.
Now with BETTER ADVICE, RANGE, and PRICE!
Starting January 8th 2024, our diverse retail locations will come together under a single identity: Direct Pool Supplies.
Visit the Direct Pool Supplies website to learn how this will benefit you.
Reviews
Hear what our customers have to say
Verified
Dealing with all pool things myself, I have found the service, information and help from Active Pool Supplies in Bundall exceptional. They are never too busy to offer help or service when required.
Jillian
13 Dec 2023
Dealing with all pool things myself, I have found the service, information and help from Active Pool Supplies in Bundall exceptional. They are never too busy to offer help or service when required.
Jillian
13 Dec 2023
Verified
Great advice they don’t try and sell you things if it is not necessary. Very honest team. Thanks guys
Fred Debono
13 Dec 2023
Great advice they don’t try and sell you things if it is not necessary. Very honest team. Thanks guys
Fred Debono
13 Dec 2023
Verified
My pool was green. Going to Active pool supplies and getting the correct chemicals to fix it was amazing. Going from green to clear within 24 hours saved us. The pool is good for summer.
Ms.Carol Evans
27 Nov 2023
My pool was green. Going to Active pool supplies and getting the correct chemicals to fix it was amazing. Going from green to clear within 24 hours saved us. The pool is good for summer.
Ms.Carol Evans
27 Nov 2023
Verified
A friendly and professional team who provide great service to their customers. The team at APS provide practical, easy to understand advice plus written, step-by-step instructions on how to add chemicals, clean your pool and adjust the filter to keep it in great condition. I had my pool serviced for years but APS makes this so easy to do yourself in about 30 mins per fortnight. They don’t try to up-sell or push unnecessary products, which is refreshing.
Andrew wiltshire
20 Nov 2023
A friendly and professional team who provide great service to their customers. The team at APS provide practical, easy to understand advice plus written, step-by-step instructions on how to add chemicals, clean your pool and adjust the filter to keep it in great condition. I had my pool serviced for years but APS makes this so easy to do yourself in about 30 mins per fortnight. They don’t try to up-sell or push unnecessary products, which is refreshing.
Andrew wiltshire
20 Nov 2023
Verified
Always very friendly & helpful. Never pressured to buy products. Usually short or no wait time.
Rachelle Wilkinson
20 Nov 2023
Always very friendly & helpful. Never pressured to buy products. Usually short or no wait time.
Rachelle Wilkinson
20 Nov 2023
Verified
really happy with the result of my dirt pool, nice people very honest, no pressure to buy a lot of chemicals!!
Rommmel Costa
03 Nov 2023
really happy with the result of my dirt pool, nice people very honest, no pressure to buy a lot of chemicals!!
Rommmel Costa
03 Nov 2023
Verified
Always friendly and helpful staff to assist in keeping my pool up to date with chemicals and cleaning
ja
03 Nov 2023
Always friendly and helpful staff to assist in keeping my pool up to date with chemicals and cleaning
ja
03 Nov 2023
Verified
Great advice they don’t try and sell you things if it is not necessary. Very honest team. Thanks guys
Fred Debono
21 Aug 2023
Great advice they don’t try and sell you things if it is not necessary. Very honest team. Thanks guys
Fred Debono
21 Aug 2023
Verified
Great service, great products and amazing helpful staff!!
Rachel Clark
07 Aug 2023
Great service, great products and amazing helpful staff!!
Rachel Clark
07 Aug 2023
Verified
Very professional!Guiding me through balancing water in new mineral ,heated childcare pool.
Expert advice and knowledge. Thank you!
Peter Tulp
26 Jun 2023
Very professional!Guiding me through balancing water in new mineral ,heated childcare pool.
Expert advice and knowledge. Thank you!
Peter Tulp
26 Jun 2023
Verified
Great and fast service from APS Bundall! Highly recommending these guys. I was initially given an incorrect advice by others regarding the pool repairs; APS came to my place, assessed the job and completed the repairs, saving me lots of $$$. Have been a customer for almost 10 years and they will continue to have my business for as long as I have a pool :-) Thanks!
Yvonne Ulas
12 Jun 2023
Great and fast service from APS Bundall! Highly recommending these guys. I was initially given an incorrect advice by others regarding the pool repairs; APS came to my place, assessed the job and completed the repairs, saving me lots of $$$. Have been a customer for almost 10 years and they will continue to have my business for as long as I have a pool :-) Thanks!
Yvonne Ulas
12 Jun 2023
Verified
Have been a customer of APS Bundall for over 12 years. Always great advice and efficient friendly staff.
Wendy
14 Mar 2023
Have been a customer of APS Bundall for over 12 years. Always great advice and efficient friendly staff.
Wendy
14 Mar 2023
Verified
Helpful and attentive service. Quality pool shop and team. Nick was especially helpful thank you.
Thomas Brown
15 Feb 2023
Helpful and attentive service. Quality pool shop and team. Nick was especially helpful thank you.
Thomas Brown
15 Feb 2023
Verified
The team here seem very knowledgeable and take time to explain the pool test results. If uncertain the staff have asked for senior second opinion which is reassuring.
James McCullough
15 Feb 2023
The team here seem very knowledgeable and take time to explain the pool test results. If uncertain the staff have asked for senior second opinion which is reassuring.
James McCullough
15 Feb 2023
Verified
I find my local APS Runaway Bay staff and services to be excellent. Many more happy years to come. Can't beat 5 stars
Stephen Renouf
30 Dec 2022
I find my local APS Runaway Bay staff and services to be excellent. Many more happy years to come. Can't beat 5 stars
Stephen Renouf
30 Dec 2022
Verified
Very helpful. We had a really friendly guy sell us a Dolphin s200 pool cleaner about 6 weeks ago on a Saturday afternoon. He was very friendly and funny We couldn’t be more happy with the pool cleaner he recommended for us, it has been great and a lot better than our previous Zodiac one. Thanks
Jackie Morgan
25 Nov 2022
Very helpful. We had a really friendly guy sell us a Dolphin s200 pool cleaner about 6 weeks ago on a Saturday afternoon. He was very friendly and funny We couldn’t be more happy with the pool cleaner he recommended for us, it has been great and a lot better than our previous Zodiac one. Thanks
Jackie Morgan
25 Nov 2022
Verified
Always friendly staff and helpful advice.....been the same way for years now. Their jokes are pretty lame however.
Laurieb329
18 Nov 2022
Always friendly staff and helpful advice.....been the same way for years now. Their jokes are pretty lame however.
Laurieb329
18 Nov 2022
Verified
I can recommend active pools for many reasons.
Honesty, integrity, professionalism & reliability. To name some.
The team at Runaway Bay are simply a pleasure to deal with.
Jan McLeod
Jan Mcleod
29 Oct 2022
I can recommend active pools for many reasons.
Honesty, integrity, professionalism & reliability. To name some.
The team at Runaway Bay are simply a pleasure to deal with.
Jan McLeod
Jan Mcleod
29 Oct 2022
Verified
I have had this company service, supply and install a new Sand Filter without fault.
Possibly servicing since 2010 - at all times with professionalism, speed and total satisfaction. Would not go anywhere else plus great in store care
Thanks to all
Kris Robertson
Kristine Robertson
11 Oct 2022
I have had this company service, supply and install a new Sand Filter without fault.
Possibly servicing since 2010 - at all times with professionalism, speed and total satisfaction. Would not go anywhere else plus great in store care
Thanks to all
Kris Robertson
Kristine Robertson
11 Oct 2022
Verified
I have Warren and newcomer Blake looking after me, lovely gentlemen, very knowledgeable and professional. A pleasure to deal with.
Susan Simpson
04 Oct 2022
I have Warren and newcomer Blake looking after me, lovely gentlemen, very knowledgeable and professional. A pleasure to deal with.
Susan Simpson
04 Oct 2022
Verified
The team at Active Pools did what no-one else was able to do – they sorted out all the problems we were having with our pool and did this in a friendly, helpful and professional manner. Our pool is now sparkling and a pleasure to use. Active Pools Runaway Bay have my highest recommendation.
Sarah Murphy
04 Oct 2022
The team at Active Pools did what no-one else was able to do – they sorted out all the problems we were having with our pool and did this in a friendly, helpful and professional manner. Our pool is now sparkling and a pleasure to use. Active Pools Runaway Bay have my highest recommendation.
Sarah Murphy
04 Oct 2022
Verified
Dave and the team gave us terrific help in fixing a problem with our pool. They were brilliant - highly recommended.
Cathy Harrington
13 Sep 2022
Dave and the team gave us terrific help in fixing a problem with our pool. They were brilliant - highly recommended.
Cathy Harrington
13 Sep 2022
Verified
Professional, helpful and leaders in the business. Best on the Gold Coast
Mike Wilson
25 Jul 2022
Professional, helpful and leaders in the business. Best on the Gold Coast
Mike Wilson
25 Jul 2022
Verified
We have been getting monthly maintenance from APS for years. Over the last few months we have had pool technician Paul do our service and I can't say enough good things about him. His attitude is always friendly, he works hard and is really kind to my dog when he is in the yard. Although pool salt has been sort on supply recently he worked with me to find alternatives to stop my pool from going green. Great job and great company. I would definitely recommend them.
Beth Cowling
14 Jun 2022
We have been getting monthly maintenance from APS for years. Over the last few months we have had pool technician Paul do our service and I can't say enough good things about him. His attitude is always friendly, he works hard and is really kind to my dog when he is in the yard. Although pool salt has been sort on supply recently he worked with me to find alternatives to stop my pool from going green. Great job and great company. I would definitely recommend them.
Beth Cowling
14 Jun 2022
Verified
Paul looks after me all the time! My pool is perfect thanks to his expertise and expectional service!
Dr.Sandeep Shreeram Goel
27 May 2022
Paul looks after me all the time! My pool is perfect thanks to his expertise and expectional service!
Dr.Sandeep Shreeram Goel
27 May 2022
Verified
Great Service from APS - their customer service is second to none!
Tom Blake
25 May 2022
Great Service from APS - their customer service is second to none!
Tom Blake
25 May 2022
Verified
Excellent service and with a smile. Thank you Paul!
Stephanie Thessman
29 Apr 2022
Excellent service and with a smile. Thank you Paul!
Stephanie Thessman
29 Apr 2022
Verified
Great crew who will always listen to you and then offer advice that is relevant. They will also explain why you need to add a particular treatment and not speak to you like you should know this stuff.
I received excellent fact based feedback on which robot cleaner was best for my pool with no hard sell.
I have used both Bundall and Runaway Bay shops and received the same professional level of service. My regular shop is at Runaway Bay (and you will always have a laugh with the team)
Bob Tadin
26 Apr 2022
Great crew who will always listen to you and then offer advice that is relevant. They will also explain why you need to add a particular treatment and not speak to you like you should know this stuff.
I received excellent fact based feedback on which robot cleaner was best for my pool with no hard sell.
I have used both Bundall and Runaway Bay shops and received the same professional level of service. My regular shop is at Runaway Bay (and you will always have a laugh with the team)
Bob Tadin
26 Apr 2022
Verified
Have been dealing with Paul for a long time . He has been great helping me keep my Pool spot on through Winter & Summer. Wouldn’t go anywhere else
Jim McKinlay
26 Apr 2022
Have been dealing with Paul for a long time . He has been great helping me keep my Pool spot on through Winter & Summer. Wouldn’t go anywhere else
Jim McKinlay
26 Apr 2022
Verified
Great crew who will listen and then offer advice that is relevant, then provide you with the pros and cons of adding or not adding a particular treatment.
Excellent service and knowledgeable.
Bob Tadin
12 Apr 2022
Great crew who will listen and then offer advice that is relevant, then provide you with the pros and cons of adding or not adding a particular treatment.
Excellent service and knowledgeable.
Bob Tadin
12 Apr 2022
Verified
I have had this company service, supply and install a new Sand Filter without fault.
Possibly servicing since 2010 - at all times with professionalism, speed and total satisfaction. Would not go anywhere else plus great in-store care
Thanks to all
Kris Robertson
Kristine Robertson
28 Mar 2022
I have had this company service, supply and install a new Sand Filter without fault.
Possibly servicing since 2010 - at all times with professionalism, speed and total satisfaction. Would not go anywhere else plus great in-store care
Thanks to all
Kris Robertson
Kristine Robertson
28 Mar 2022
Verified
I’ve been using APS Bundall for a few years and the service is always outstanding. The staff are friendly, patient and full of great advice!! I feel confident they provide genuine service and are not pushing unnecessary products for me to buy.
Mala Patel
28 Mar 2022
I’ve been using APS Bundall for a few years and the service is always outstanding. The staff are friendly, patient and full of great advice!! I feel confident they provide genuine service and are not pushing unnecessary products for me to buy.
Mala Patel
28 Mar 2022
Verified
We have always found the staff at Active Pools Bundall to be courteous and knowledgable. We have been using them for many years and have never had a significant issue. Highly recommended!
Linda Frazer
28 Mar 2022
We have always found the staff at Active Pools Bundall to be courteous and knowledgable. We have been using them for many years and have never had a significant issue. Highly recommended!
Linda Frazer
28 Mar 2022
Verified
Active pool supplies are the best people to deal with. They have been taking care of me with 2 pools for years now. The friendly staff are a pleasure to deal with. I trust their advice and service.
Ray Johnson
21 Mar 2022
Active pool supplies are the best people to deal with. They have been taking care of me with 2 pools for years now. The friendly staff are a pleasure to deal with. I trust their advice and service.
Ray Johnson
21 Mar 2022
Verified
Aaron came out and completely changed my green cloudy pool into a sparkling crystal clear gem. I walked out after Aaron had left and could not believe what I now saw. I had given up on trying to clean the pool and thought my only option was to drain it but Aaron from Active Pool Supplies in Bundall is not only a true professional but in my mind a magician .
Thank you guys from Active Pool Supplies, you truly excelled with this job.
Steve Gilles
06 Feb 2022
Aaron came out and completely changed my green cloudy pool into a sparkling crystal clear gem. I walked out after Aaron had left and could not believe what I now saw. I had given up on trying to clean the pool and thought my only option was to drain it but Aaron from Active Pool Supplies in Bundall is not only a true professional but in my mind a magician .
Thank you guys from Active Pool Supplies, you truly excelled with this job.
Steve Gilles
06 Feb 2022
Verified
Friendly, helpful staff who are always willing to assist without making you feel rushed. This is the first house we've owned with a pool and with thanks to these guys it always looks so inviting.
Kraig & Tennille
Tennille Crowther
06 Feb 2022
Friendly, helpful staff who are always willing to assist without making you feel rushed. This is the first house we've owned with a pool and with thanks to these guys it always looks so inviting.
Kraig & Tennille
Tennille Crowther
06 Feb 2022
Verified
Always friendly and very helpful. And have everything in stock.
Cheers Lee
Lee Adamson
06 Feb 2022
Always friendly and very helpful. And have everything in stock.
Cheers Lee
Lee Adamson
06 Feb 2022
Verified
I have been a customer at APS Runaway Bay since putting our pool in over 7 years ago and the team have always been so professional and extremely helpful! Their knowledge in everything pool related, both repairs and regular maintenance is amazing. Thanks guys!
Troy Quinn
06 Feb 2022
I have been a customer at APS Runaway Bay since putting our pool in over 7 years ago and the team have always been so professional and extremely helpful! Their knowledge in everything pool related, both repairs and regular maintenance is amazing. Thanks guys!
Troy Quinn
06 Feb 2022
Verified
I wish I could add more than 5 stars as I highly recommend the staff and their knowledge on pools and equipment. I went in there asking for a second opinion on our pool requirements, Graham had served me and he was extremely helpful with giving us all the information we needed. He was happy to speak to my husband over the phone to discuss our issues in more depth and at the end of the conversation he had actually helped us to save money. As it was a hot day and wearing masks I became dizzy and felt faint during the consultation, the other gentleman working there had kindly grabbed me a chair and a cold glass of water to help me feel better and both staff members ensured I was feeling better before I left their shop. This was our first time using APS and it certainly won’t be the last, as it’s rare to find a company who are honest and doesn’t want to upsell or oversell you on products that aren’t necessary also. Again thanks guys at APS Runaway Bay.
Lauren Norris
06 Feb 2022
I wish I could add more than 5 stars as I highly recommend the staff and their knowledge on pools and equipment. I went in there asking for a second opinion on our pool requirements, Graham had served me and he was extremely helpful with giving us all the information we needed. He was happy to speak to my husband over the phone to discuss our issues in more depth and at the end of the conversation he had actually helped us to save money. As it was a hot day and wearing masks I became dizzy and felt faint during the consultation, the other gentleman working there had kindly grabbed me a chair and a cold glass of water to help me feel better and both staff members ensured I was feeling better before I left their shop. This was our first time using APS and it certainly won’t be the last, as it’s rare to find a company who are honest and doesn’t want to upsell or oversell you on products that aren’t necessary also. Again thanks guys at APS Runaway Bay.
Lauren Norris
06 Feb 2022
Verified
Purchased a Robotic Pool cleaner and during the process there service and knowledge were amazing. Paul and the gang have best customer service around. The S100 works a treat, no more manual cleaning (so good) Thanks guys
Grant Siganto
11 Jan 2022
Purchased a Robotic Pool cleaner and during the process there service and knowledge were amazing. Paul and the gang have best customer service around. The S100 works a treat, no more manual cleaning (so good) Thanks guys
Grant Siganto
11 Jan 2022
Verified
Good old fashioned service which is hard to find these days. Paul and the team went out of their way to assist with my pool plumbing problem. Happy to drive a bit further to support a business which looks after their customers like this. Thank you guys.
Perry Just
07 Jan 2022
Good old fashioned service which is hard to find these days. Paul and the team went out of their way to assist with my pool plumbing problem. Happy to drive a bit further to support a business which looks after their customers like this. Thank you guys.
Perry Just
07 Jan 2022
Verified
Great staff, great service my go to cholrine supply in the area always quality and we'll kept. The blokes even got me in early to grab some product so I could be on my way to work. Legends
Nick Cuerden
24 Dec 2021
Great staff, great service my go to cholrine supply in the area always quality and we'll kept. The blokes even got me in early to grab some product so I could be on my way to work. Legends
Nick Cuerden
24 Dec 2021
Verified
What a great place! Very friendly and professional staff. Had a pool heater and mineral swim fitted to my pool and was given great service, price and advice. Thanks Guys.
Bernadene Carr
17 Dec 2021
What a great place! Very friendly and professional staff. Had a pool heater and mineral swim fitted to my pool and was given great service, price and advice. Thanks Guys.
Bernadene Carr
17 Dec 2021
Verified
I have been a customer at Active pool supplies for about 25years! I have followed them three times with change of location for a reason….. they are professional, reliable, honest and very personable. I highly recommend them to anyone.
Larissa Kingston
17 Dec 2021
I have been a customer at Active pool supplies for about 25years! I have followed them three times with change of location for a reason….. they are professional, reliable, honest and very personable. I highly recommend them to anyone.
Larissa Kingston
17 Dec 2021
Verified
I have no knowledge around pools and parts, active pool supplies we’re fantastic helping me find the correct items I needed.
Claire L
17 Dec 2021
I have no knowledge around pools and parts, active pool supplies we’re fantastic helping me find the correct items I needed.
Claire L
17 Dec 2021
Verified
Experience and expertise counts. Five Stars for all staff and management.
Stephen Renouf
17 Dec 2021
Experience and expertise counts. Five Stars for all staff and management.
Stephen Renouf
17 Dec 2021
Verified
Outstanding customer service, advice and testing is fast and always spot on! A long time presence within the community shows reliability and a pool store I can trust. Well done Runaway Bay APS and continued success! MarkW
Apple Solutions
10 Dec 2021
Outstanding customer service, advice and testing is fast and always spot on! A long time presence within the community shows reliability and a pool store I can trust. Well done Runaway Bay APS and continued success! MarkW
Apple Solutions
10 Dec 2021
Verified
Great staff, very helpful and informative. Pools looking great!
Leeanne Lanman
10 Dec 2021
Great staff, very helpful and informative. Pools looking great!
Leeanne Lanman
10 Dec 2021
Verified
The service that we have received from APS has been amazing. Detailed and informative. They have helped me and my family learn so much as this is our first experience with having a pool. We are very grateful.
Jo Wade
10 Dec 2021
The service that we have received from APS has been amazing. Detailed and informative. They have helped me and my family learn so much as this is our first experience with having a pool. We are very grateful.
Jo Wade
10 Dec 2021
Verified
We have used Active Pool Supplies Bundall for the past 10 years to service the pools and hot tub at 3 of our Airbnb Houses and personally for our own home pool too. The whole team go above and beyond in their level of quality service, great communication and knowledge and take such great care. I wouldn’t trust the pools with any other company. Thank you Active Pool Supplies for being the best!! A special shout out to Pete and Steve (for always such great service on site), Graham, Mark, Paul and Brett (at the store) for great service and always finding a solution!
Jo Armstrong
10 Dec 2021
We have used Active Pool Supplies Bundall for the past 10 years to service the pools and hot tub at 3 of our Airbnb Houses and personally for our own home pool too. The whole team go above and beyond in their level of quality service, great communication and knowledge and take such great care. I wouldn’t trust the pools with any other company. Thank you Active Pool Supplies for being the best!! A special shout out to Pete and Steve (for always such great service on site), Graham, Mark, Paul and Brett (at the store) for great service and always finding a solution!
Jo Armstrong
10 Dec 2021
Verified
I found the staff to be very abliging And helped me with the problem I was having with my pool
vicki fox
03 Dec 2021
I found the staff to be very abliging And helped me with the problem I was having with my pool
vicki fox
03 Dec 2021
Verified
As a new pool owner the team at APS - Runaway Bay have been tremendous in helping me understand how to look after the pool.
Paul Knight
17 Nov 2021
As a new pool owner the team at APS - Runaway Bay have been tremendous in helping me understand how to look after the pool.
Paul Knight
17 Nov 2021
Verified
APS Bundall are super professionals so helpful in store on the phone and repair work on our filtration system was managed perfectly and ever so quickly, thank you to the great team at Bundall APS
Sue Vassella
03 Nov 2021
APS Bundall are super professionals so helpful in store on the phone and repair work on our filtration system was managed perfectly and ever so quickly, thank you to the great team at Bundall APS
Sue Vassella
03 Nov 2021
Verified
The staff at Runaway Bay are very knowledgeable and are always friendly and helpful!
mark elvers
20 Oct 2021
The staff at Runaway Bay are very knowledgeable and are always friendly and helpful!
mark elvers
20 Oct 2021
Verified
The staff are always helpful and give great advice and service. We couldn't do without their help!
K77 Maddog
15 Oct 2021
The staff are always helpful and give great advice and service. We couldn't do without their help!
K77 Maddog
15 Oct 2021
Verified
Great people, honest and great experts on keeping your pool awesome. I have pool shops closer to my home but I take the drive to aps runaway Bay for my pool stuff
Mark Grech
07 Oct 2021
Great people, honest and great experts on keeping your pool awesome. I have pool shops closer to my home but I take the drive to aps runaway Bay for my pool stuff
Mark Grech
07 Oct 2021
Verified
Hi Graham I just wanted to say thank you for how fast you have fixed my problem and the assistance to get this chlorinator up and running very impressed with the service you provide. I used to be a Swimart customer but credit to you I will be getting all of my supplies from you guys. Big thumbs up for you and your team.
Scott Hunt
06 Oct 2021
Hi Graham I just wanted to say thank you for how fast you have fixed my problem and the assistance to get this chlorinator up and running very impressed with the service you provide. I used to be a Swimart customer but credit to you I will be getting all of my supplies from you guys. Big thumbs up for you and your team.
Scott Hunt
06 Oct 2021
Verified
This has to be the best pool shop on the coast. Paul and Aaron are super friendly and always go the extra mile. What customer service should be like. They also know what they are talking about unlike other shops on the coast. Keep up the great work boys!
Emily Weeks
06 Oct 2021
This has to be the best pool shop on the coast. Paul and Aaron are super friendly and always go the extra mile. What customer service should be like. They also know what they are talking about unlike other shops on the coast. Keep up the great work boys!
Emily Weeks
06 Oct 2021
Verified
I get my pool water tested once a month. The staff at APS are great. I buy all my needs/supplies from APS and I find they don't sell me anything I don't need. They're always willing to give free advice if needed. My pool always looks good thanks to the staff at APS. Keep up the good work.
Neil Postill
03 Oct 2021
I get my pool water tested once a month. The staff at APS are great. I buy all my needs/supplies from APS and I find they don't sell me anything I don't need. They're always willing to give free advice if needed. My pool always looks good thanks to the staff at APS. Keep up the good work.
Neil Postill
03 Oct 2021
Verified
Shout out to a great team here who are always happy to help. Fast & friendly service at the right price. If you don't already use these guys, give them a try!
Leon Sines
01 Oct 2021
Shout out to a great team here who are always happy to help. Fast & friendly service at the right price. If you don't already use these guys, give them a try!
Leon Sines
01 Oct 2021
Verified
Steve came to do a maintenance of my pool and clean. Steve was absolutely AMAZING! His knowledge of EVERYTHING about pools was astounding. He was SO quick in solving problems and suggesting what to do in the future was truly wonderful and certainly put my mind at ease. My Pool has NEVER looked better! I would HIGHLY recommend Steve to anyone who has an issue that they ‘think’ cannot be resolved! Definitely FIVE Stars! Thank you SO much!
Debbie Lorenc
17 Sep 2021
Steve came to do a maintenance of my pool and clean. Steve was absolutely AMAZING! His knowledge of EVERYTHING about pools was astounding. He was SO quick in solving problems and suggesting what to do in the future was truly wonderful and certainly put my mind at ease. My Pool has NEVER looked better! I would HIGHLY recommend Steve to anyone who has an issue that they ‘think’ cannot be resolved! Definitely FIVE Stars! Thank you SO much!
Debbie Lorenc
17 Sep 2021
Verified
Great guys at Runaway Bay, first time visit and they were extremely helpful, answered all my questions, comparing chemical prices with my existing supplier - no surprise there - cheaper with Active Pool Supplies.
David Rowell
17 Sep 2021
Great guys at Runaway Bay, first time visit and they were extremely helpful, answered all my questions, comparing chemical prices with my existing supplier - no surprise there - cheaper with Active Pool Supplies.
David Rowell
17 Sep 2021
Verified
I'm a new first time pool owner recently settled in Runaway Bay and therefore on a steep learning curve where pool maintenance is concerned. All the staff at APS have been terrific in sharing their knowledge and demonstrating patience in the process of getting me to where I need to be. Their friendliness and professionalism are a credit to the firm and I have great pleasure in recommending them to anyone who needs a helping hand keeping their pool just right.
Eric Woodforde
17 Sep 2021
I'm a new first time pool owner recently settled in Runaway Bay and therefore on a steep learning curve where pool maintenance is concerned. All the staff at APS have been terrific in sharing their knowledge and demonstrating patience in the process of getting me to where I need to be. Their friendliness and professionalism are a credit to the firm and I have great pleasure in recommending them to anyone who needs a helping hand keeping their pool just right.
Eric Woodforde
17 Sep 2021
Verified
Good honest people, always give me great advice. At one point, pretty sure Graham, Jeremy and Ali were sick of the sight of me. But they helped me get my pool good. They installed a light which looks great and advised on the right equipment. Probably the best pool shop on the Gold Coast.
Rikkos Thorn
17 Sep 2021
Good honest people, always give me great advice. At one point, pretty sure Graham, Jeremy and Ali were sick of the sight of me. But they helped me get my pool good. They installed a light which looks great and advised on the right equipment. Probably the best pool shop on the Gold Coast.
Rikkos Thorn
17 Sep 2021
Verified
Experience Counts. This longstanding business employs pleasant and efficient people. The pool maintenance technicians are experts. Well stocked shop. Best pricing. Therefore 5 stars.
Stephen Renouf
10 Sep 2021
Experience Counts. This longstanding business employs pleasant and efficient people. The pool maintenance technicians are experts. Well stocked shop. Best pricing. Therefore 5 stars.
Stephen Renouf
10 Sep 2021
Verified
Brought a dolphin pool cleaner from these guys awseome machine good and honest Highly reccommend my new pool shop
Rua Morgan
10 Sep 2021
Brought a dolphin pool cleaner from these guys awseome machine good and honest Highly reccommend my new pool shop
Rua Morgan
10 Sep 2021
Verified
Really helpful and knowledgable about my magnesium pool and spa.
Fran & Paul Ning
02 Sep 2021
Really helpful and knowledgable about my magnesium pool and spa.
Fran & Paul Ning
02 Sep 2021
Verified
Mark spent at least 10 minutes helping me sort out an air block in our system. So helpful! He went above and beyond. I will recommend APS to anyone needing a pool service or pool supplies. Thanks again!
Kelsey Kalogeropoulos
02 Sep 2021
Mark spent at least 10 minutes helping me sort out an air block in our system. So helpful! He went above and beyond. I will recommend APS to anyone needing a pool service or pool supplies. Thanks again!
Kelsey Kalogeropoulos
02 Sep 2021
Verified
Absolutely first class friendly service. Clear cost effective advice. Troubleshooting problems always done in an efficient and timely manner.
Karyn
28 Aug 2021
Absolutely first class friendly service. Clear cost effective advice. Troubleshooting problems always done in an efficient and timely manner.
Karyn
28 Aug 2021
Verified
We have been utilising the services of this pool shop for the last 25 years and have always been satisfied with the assistance and advice that has been given by the friendly and helpful staff members.
Ross Newick
20 Aug 2021
We have been utilising the services of this pool shop for the last 25 years and have always been satisfied with the assistance and advice that has been given by the friendly and helpful staff members.
Ross Newick
20 Aug 2021
Verified
Great Staff, very helpful. They are now looking after my pool and water feature, they explain everything to me and are not OTT in their prices. Thankyou Guys.
BRIDGET Kolera
20 Aug 2021
Great Staff, very helpful. They are now looking after my pool and water feature, they explain everything to me and are not OTT in their prices. Thankyou Guys.
BRIDGET Kolera
20 Aug 2021
Verified
We switched to Active Pool Supplies 3 weeks ago and have to say I’ll tell everyone who is listening……we are super impressed with the quality, integrity and promptness of their service
Joy van Namen
05 Aug 2021
We switched to Active Pool Supplies 3 weeks ago and have to say I’ll tell everyone who is listening……we are super impressed with the quality, integrity and promptness of their service
Joy van Namen
05 Aug 2021
Verified
Great guys. Very helpful. I love my Dolphin pol cleaner. Best thing since sliced bread.
Dahron Stephenson
23 Jul 2021
Great guys. Very helpful. I love my Dolphin pol cleaner. Best thing since sliced bread.
Dahron Stephenson
23 Jul 2021
Verified
I would like to congratulate the team at Active Pool Supplies Bundall. My robotic cleaner had stopped working, wondering if it was worth salvaging, Graham, stated it was "A BEAST" of a machine and well worth fixing. He instantly diagnosed the problems and I was so happy to have found such a knowledgable guy......"YOUR THE BOMB GRAHAM". Thank you for your passion and expertise in all things "pool"......thank you for your wonderful customer service and care.....very appreciated.
Meredith Lomax
23 Jul 2021
I would like to congratulate the team at Active Pool Supplies Bundall. My robotic cleaner had stopped working, wondering if it was worth salvaging, Graham, stated it was "A BEAST" of a machine and well worth fixing. He instantly diagnosed the problems and I was so happy to have found such a knowledgable guy......"YOUR THE BOMB GRAHAM". Thank you for your passion and expertise in all things "pool"......thank you for your wonderful customer service and care.....very appreciated.
Meredith Lomax
23 Jul 2021
Verified
I''m completely new to owning a spa and the service here was great - took the time to walk me through everything I needed to do to test and maintain the spa. Water test done on the spot and required chemicals supplied.
Jeff McKerihan
23 Jul 2021
I''m completely new to owning a spa and the service here was great - took the time to walk me through everything I needed to do to test and maintain the spa. Water test done on the spot and required chemicals supplied.
Jeff McKerihan
23 Jul 2021
Verified
The guys at Active Pool Supplies are always very willing to share information and advice when it comes to keeping our pool looking clear and inviting all year round. Much more friendly and informative than some of their competitors in the area. Thoughally recommend.
Mick Lunck
09 Jul 2021
The guys at Active Pool Supplies are always very willing to share information and advice when it comes to keeping our pool looking clear and inviting all year round. Much more friendly and informative than some of their competitors in the area. Thoughally recommend.
Mick Lunck
09 Jul 2021
Verified
Great Service with quality advice. Not easy to find this level of professional pool experts.
walter Jennings
02 Jul 2021
Great Service with quality advice. Not easy to find this level of professional pool experts.
walter Jennings
02 Jul 2021
Verified
great help great team thanks for youir ongoing support
RJD Property Maintenance
04 Jun 2021
great help great team thanks for youir ongoing support
RJD Property Maintenance
04 Jun 2021
Verified
The service we receive from the staff at Runaway bay shop is fabulous. Paul is always able to offer correct abvice.
John France
01 Jun 2021
The service we receive from the staff at Runaway bay shop is fabulous. Paul is always able to offer correct abvice.
John France
01 Jun 2021
Verified
Knowledgeable staff - helpful with advice on water setup of new pool
Kim Davis
31 May 2021
Knowledgeable staff - helpful with advice on water setup of new pool
Kim Davis
31 May 2021
Verified
Staff are knowledgeable, polite, extremely professional and will go out of their way to help. A big THANK YOU, keep up the great work. :-)
Narelle Day
24 May 2021
Staff are knowledgeable, polite, extremely professional and will go out of their way to help. A big THANK YOU, keep up the great work. :-)
Narelle Day
24 May 2021
Verified
Good people to deal with, when you hear from a pool shop ‘all looks good, nothing required’ you know you’re on a winner. Cheers D
Darren Baker
24 May 2021
Good people to deal with, when you hear from a pool shop ‘all looks good, nothing required’ you know you’re on a winner. Cheers D
Darren Baker
24 May 2021
Verified
I would highly recommend Active Pool Supplies- Bundall. APS were prompt in making a booking for me with no dramas attached. Lee was very friendly, most helpful and extremely knowledgeable. Lee delivered a prompt and efficient service.
janine ambler
10 May 2021
I would highly recommend Active Pool Supplies- Bundall. APS were prompt in making a booking for me with no dramas attached. Lee was very friendly, most helpful and extremely knowledgeable. Lee delivered a prompt and efficient service.
janine ambler
10 May 2021
Verified
Been using these guys for over 2 years now. Their service is great and are willing to help with any issue you may have with your. Reasonably priced. Can highly recommend them.
Margaret Smith
10 May 2021
Been using these guys for over 2 years now. Their service is great and are willing to help with any issue you may have with your. Reasonably priced. Can highly recommend them.
Margaret Smith
10 May 2021
Verified
Great staff and fair prices. You don't get the feeling that you're being upsold to buy chemicals you don't need. The team help keep my pool running expenses to a minimum.
Patric Nott
10 May 2021
Great staff and fair prices. You don't get the feeling that you're being upsold to buy chemicals you don't need. The team help keep my pool running expenses to a minimum.
Patric Nott
10 May 2021
Verified
Best pool shop by far!! The staff are knowledgeable, helpful and easy to talk to. Helped me out so much when I was having pool issues and taught me so much stuff!
jacob Woodford
10 May 2021
Best pool shop by far!! The staff are knowledgeable, helpful and easy to talk to. Helped me out so much when I was having pool issues and taught me so much stuff!
jacob Woodford
10 May 2021
Verified
Paul looks after me all the time! My pool is perfect thanks to his expertise and expectional service!
Dr.Sandeep Shreeram Goel
10 May 2021
Paul looks after me all the time! My pool is perfect thanks to his expertise and expectional service!
Dr.Sandeep Shreeram Goel
10 May 2021
Verified
Have been going to this shop for a long time, all staff are friendly and very helpful
Trish Jones
06 May 2021
Have been going to this shop for a long time, all staff are friendly and very helpful
Trish Jones
06 May 2021
Verified
The fellas up at the Runaway bay store are very professional ...sell you only what you need and are very friendly ... worth checking out if your in the area...
jason mepham
04 May 2021
The fellas up at the Runaway bay store are very professional ...sell you only what you need and are very friendly ... worth checking out if your in the area...
jason mepham
04 May 2021
Verified
I have been using Active Pool Supplies at Runaway Bay since 2005 and cannot recommend them highly enough. They are always friendly and greet me by name when I go into the shop for a water test and they don't try to sell me things that I don't need. I wouldn't go to ANY other pool shop!!
Ernest Grieve
01 May 2021
I have been using Active Pool Supplies at Runaway Bay since 2005 and cannot recommend them highly enough. They are always friendly and greet me by name when I go into the shop for a water test and they don't try to sell me things that I don't need. I wouldn't go to ANY other pool shop!!
Ernest Grieve
01 May 2021
Verified
I get wonder full service from the guys at runaway bay they cant do enough for me
Wayne Arnold
23 Apr 2021
I get wonder full service from the guys at runaway bay they cant do enough for me
Wayne Arnold
23 Apr 2021
Verified
I have been a customer at Active Pools Runaway Bay for about 14 years and they have always been amazing. I started using them for Management Rights for 7 years and now for my own private pool and they have always given me great troubleshooting ideas and advice. Active has excellent knowledge of all aspects of pool maintenance and I would highly recommend them.
Simon Kirkham
23 Apr 2021
I have been a customer at Active Pools Runaway Bay for about 14 years and they have always been amazing. I started using them for Management Rights for 7 years and now for my own private pool and they have always given me great troubleshooting ideas and advice. Active has excellent knowledge of all aspects of pool maintenance and I would highly recommend them.
Simon Kirkham
23 Apr 2021
Verified
Awesome service at active pool supplies runaway bay. We have just finished our new pool and never owned a pool before. These guys are really helpful and full of knowledge. Has made working out how to look after our new pool so much easier. My son always loves coming into this store and giving the staff the pool sample and then running around the shop looking at all the robots. Staff always help carry the chemicals to the car as well while I look after my kids. Thank you
philip hayton
16 Apr 2021
Awesome service at active pool supplies runaway bay. We have just finished our new pool and never owned a pool before. These guys are really helpful and full of knowledge. Has made working out how to look after our new pool so much easier. My son always loves coming into this store and giving the staff the pool sample and then running around the shop looking at all the robots. Staff always help carry the chemicals to the car as well while I look after my kids. Thank you
philip hayton
16 Apr 2021
Verified
APS assist every time with good quality chemical advice. Have recently purchased a pool robot cleaner and new chlorinator and could not be happier.
John Machon
16 Apr 2021
APS assist every time with good quality chemical advice. Have recently purchased a pool robot cleaner and new chlorinator and could not be happier.
John Machon
16 Apr 2021
Verified
Bought an Robot s200 through these guys and they were extremely helpful. We dealt with Paul who is extremely passionate about his job and giving the right advice. They also helped me with flushing my pool water through their machine and it gives you a read out what chemical we require. All in all Paul is a legend and has been extremely helpful maintaining our new pool.
David Zuegn
09 Apr 2021
Bought an Robot s200 through these guys and they were extremely helpful. We dealt with Paul who is extremely passionate about his job and giving the right advice. They also helped me with flushing my pool water through their machine and it gives you a read out what chemical we require. All in all Paul is a legend and has been extremely helpful maintaining our new pool.
David Zuegn
09 Apr 2021
Verified
APS @ Runaway Bay is a great crew of helpful, understanding and client-focused team members. Our pool is particularly hard to keep clean, due to the surrounding gardens and APS are always patient and explain the cleaning strategies. I highly recommend APS Runaway Bay to anyone with a pool.
JJ
09 Apr 2021
APS @ Runaway Bay is a great crew of helpful, understanding and client-focused team members. Our pool is particularly hard to keep clean, due to the surrounding gardens and APS are always patient and explain the cleaning strategies. I highly recommend APS Runaway Bay to anyone with a pool.
JJ
09 Apr 2021
Verified
Paul and Ash at the Runaway Bay store have been so kind and helpful in all ways, thanks for the advice and really friendly service ,I have been coming here for a few years now and wont go anywhere else because of their awesome professional service. Thanks Mosco.L
sean andre
09 Apr 2021
Paul and Ash at the Runaway Bay store have been so kind and helpful in all ways, thanks for the advice and really friendly service ,I have been coming here for a few years now and wont go anywhere else because of their awesome professional service. Thanks Mosco.L
sean andre
09 Apr 2021
Verified
Great team at Runaway Bay, Paul (aka Rusty) is a great resource for everything pool related. Ash has been a awesome addition to the team who always look after you. Highly recommend the Runaway Bay store
Phillip Fitzgibbon
09 Apr 2021
Great team at Runaway Bay, Paul (aka Rusty) is a great resource for everything pool related. Ash has been a awesome addition to the team who always look after you. Highly recommend the Runaway Bay store
Phillip Fitzgibbon
09 Apr 2021
Verified
I have been dealing with you guys for three years now. The service has been excellent in both minor and major issues I have had. Anyone wanting good advice and service, these are the people to see. Ivor Ackers
Ivor Ackers
09 Apr 2021
I have been dealing with you guys for three years now. The service has been excellent in both minor and major issues I have had. Anyone wanting good advice and service, these are the people to see. Ivor Ackers
Ivor Ackers
09 Apr 2021
Verified
Active pool supplies are the best people to deal with. They have been taking care of me with 2 pools for years now. The friendly staff are a pleasure to deal with. I trust their advice and service.
Ray Johnson
09 Apr 2021
Active pool supplies are the best people to deal with. They have been taking care of me with 2 pools for years now. The friendly staff are a pleasure to deal with. I trust their advice and service.
Ray Johnson
09 Apr 2021
Verified
The team at APS are absolute legends. They fixed my chlorinator onsite apart of their amazing service! More importantly I know they aren’t ripping me off or taking advantage by upselling anything unnecessary - very trust worthy team at runaway bay.
Mitchell Gibbons
01 Apr 2021
The team at APS are absolute legends. They fixed my chlorinator onsite apart of their amazing service! More importantly I know they aren’t ripping me off or taking advantage by upselling anything unnecessary - very trust worthy team at runaway bay.
Mitchell Gibbons
01 Apr 2021
Verified
Awesome knowledge and service from everybody. Would not go anywhere else.
Adam
31 Mar 2021
Awesome knowledge and service from everybody. Would not go anywhere else.
Adam
31 Mar 2021
Verified
We recently moved to Biggera Waters and bought a place with a pool, from the moment we walked into the store the staff were fabulous, all new what they were talking about and very helpful. I had a problem with the pump my fault, however the guys came out and fixed it really quickly on one of their really busy days. Delighted with there service. Highly recommend them.
Caroline Grant
30 Mar 2021
We recently moved to Biggera Waters and bought a place with a pool, from the moment we walked into the store the staff were fabulous, all new what they were talking about and very helpful. I had a problem with the pump my fault, however the guys came out and fixed it really quickly on one of their really busy days. Delighted with there service. Highly recommend them.
Caroline Grant
30 Mar 2021
Verified
My daughter has been dealing with APS for 6 months now. Severe anxiety makes communication hard for her. All the staff have been great. From the first explanation that she would need patience. Anything that needed explanations about the pool were in easy to understand and logical. Introductions were made if she was at the property. Card left if not so she was always aware of who had been there. It is rare to find a company that has this much understanding. Thankyou for the great work you do.
Tanya Fishley
29 Mar 2021
My daughter has been dealing with APS for 6 months now. Severe anxiety makes communication hard for her. All the staff have been great. From the first explanation that she would need patience. Anything that needed explanations about the pool were in easy to understand and logical. Introductions were made if she was at the property. Card left if not so she was always aware of who had been there. It is rare to find a company that has this much understanding. Thankyou for the great work you do.
Tanya Fishley
29 Mar 2021
Verified
I've been using APS Runaway Bay for 13 years and have always found the staff both in store and mobile to be really friendly and helpful. Great work guys. Thank you.
Mary Newman
27 Mar 2021
I've been using APS Runaway Bay for 13 years and have always found the staff both in store and mobile to be really friendly and helpful. Great work guys. Thank you.
Mary Newman
27 Mar 2021
Verified
We have been using Active Pool Supplies at Runaway Bay for over 4 years. The customer service I enjoy the most is that they do not try to over sell product. Their service and advice is excellent and their prices are very competitive. they are alway on time, haven’t been left waiting around for nothing. I would highly recommend them to any Pool owner. Thank you for such great service.
Pauline Annina Haden
26 Mar 2021
We have been using Active Pool Supplies at Runaway Bay for over 4 years. The customer service I enjoy the most is that they do not try to over sell product. Their service and advice is excellent and their prices are very competitive. they are alway on time, haven’t been left waiting around for nothing. I would highly recommend them to any Pool owner. Thank you for such great service.
Pauline Annina Haden
26 Mar 2021
Verified
I have been using this company for years. They give great advice and will often tell you what to do without automatically wanting you to book a service call. Recently my chlorinator was on the way out and the service bloke made a minor fix and said I could get more time from it rather than just sell me a new unit. In the shop I have had great service from Paul and Aaron.
Graeme Leckey
26 Mar 2021
I have been using this company for years. They give great advice and will often tell you what to do without automatically wanting you to book a service call. Recently my chlorinator was on the way out and the service bloke made a minor fix and said I could get more time from it rather than just sell me a new unit. In the shop I have had great service from Paul and Aaron.
Graeme Leckey
26 Mar 2021
Verified
We’ve been using Active Pool Supplies Runaway Bay for many years have always ground the guys more than willing to help with any pool problems. Really wouldn’t go anywhere else on the northern end of the coast.
Denise Wilson
19 Mar 2021
We’ve been using Active Pool Supplies Runaway Bay for many years have always ground the guys more than willing to help with any pool problems. Really wouldn’t go anywhere else on the northern end of the coast.
Denise Wilson
19 Mar 2021
Verified
They are fantastic! Very helpful, friendly and knowledgeable people working in store. Also plenty of parking around so really easy access. When I was looking for a supplier they were the only company in the area that did not just try to sell me a starter kit. While other companies just wanted to sell a kit which had items we would never use, they asked us questions and helped us choose what we actually needed.
Ashwan Singh
19 Mar 2021
They are fantastic! Very helpful, friendly and knowledgeable people working in store. Also plenty of parking around so really easy access. When I was looking for a supplier they were the only company in the area that did not just try to sell me a starter kit. While other companies just wanted to sell a kit which had items we would never use, they asked us questions and helped us choose what we actually needed.
Ashwan Singh
19 Mar 2021
Verified
Having recently put a pool in we have been a frequent visitor to active pool supplies in runaway bay. I find the staff very friendly, approachable and willing to educate first time pool owners. Thank you for your excellent service.
Dianne Clarke
12 Mar 2021
Having recently put a pool in we have been a frequent visitor to active pool supplies in runaway bay. I find the staff very friendly, approachable and willing to educate first time pool owners. Thank you for your excellent service.
Dianne Clarke
12 Mar 2021
Verified
They rock great info and a sence of humour very rare in this serious world Pelican Cove loves them!!
Glenn Mcliesh
12 Mar 2021
They rock great info and a sence of humour very rare in this serious world Pelican Cove loves them!!
Glenn Mcliesh
12 Mar 2021
Verified
I switched to Active Pool Supplies after several bad experiences with another company. Since switching to APS, I've visited them fortnightly (sometimes weekly) for water tests and to purchase chemicals, and have also had them service a leaking pool pump, and I couldn't be more happy. The team are all friendly, professional and knowledgeable, willing to answer any question or provide advice, the prices reasonable and competitive, and there is no attempt to force a sale on you, or upsell products that you don't need. I would highly recommend Active Pool Supplies to everyone in the local area who has a pool. If I could rate them higher than 5 stars, I would.
Matt D
05 Mar 2021
I switched to Active Pool Supplies after several bad experiences with another company. Since switching to APS, I've visited them fortnightly (sometimes weekly) for water tests and to purchase chemicals, and have also had them service a leaking pool pump, and I couldn't be more happy. The team are all friendly, professional and knowledgeable, willing to answer any question or provide advice, the prices reasonable and competitive, and there is no attempt to force a sale on you, or upsell products that you don't need. I would highly recommend Active Pool Supplies to everyone in the local area who has a pool. If I could rate them higher than 5 stars, I would.
Matt D
05 Mar 2021
Verified
On behalf of my dad Ray Hermann. Always extremely helpful and the customer service is second to none. Thank you for always going above and beyond for your customer’s.
Kahlia Hermann
05 Mar 2021
On behalf of my dad Ray Hermann. Always extremely helpful and the customer service is second to none. Thank you for always going above and beyond for your customer’s.
Kahlia Hermann
05 Mar 2021
Verified
I have been using Runaway Bay store for over 7 years. With an older pool and equipment I have had plenty of issues including a painful problem of too high a copper reading. These guys worked with me over a number of visits to hep me get it all good again. i even brought my teenage son along one day so he could see an example of great service. Thanks heaps
Michael Wood
04 Mar 2021
I have been using Runaway Bay store for over 7 years. With an older pool and equipment I have had plenty of issues including a painful problem of too high a copper reading. These guys worked with me over a number of visits to hep me get it all good again. i even brought my teenage son along one day so he could see an example of great service. Thanks heaps
Michael Wood
04 Mar 2021
Verified
I have used Active Pool Supplies since 2015 and found their advice and friendly service very helpful. From time to time I have checked the prices at other pool shops and found Active pool Supplies have competitive prices, and do stock the good quality products like clean, fast dissolving salt, making pool care easy. I do not believe in winterizing my pool and so do get my pool testing done regularly, keeping the pool looking great all year round. The Runaway bay shop is conveniently located near the main Runaway Bay shopping complex. I highly recommend all pool owners check out their shop when deciding on a pool shop.
Richard Blatchford
03 Mar 2021
I have used Active Pool Supplies since 2015 and found their advice and friendly service very helpful. From time to time I have checked the prices at other pool shops and found Active pool Supplies have competitive prices, and do stock the good quality products like clean, fast dissolving salt, making pool care easy. I do not believe in winterizing my pool and so do get my pool testing done regularly, keeping the pool looking great all year round. The Runaway bay shop is conveniently located near the main Runaway Bay shopping complex. I highly recommend all pool owners check out their shop when deciding on a pool shop.
Richard Blatchford
03 Mar 2021
Verified
We have been using Active Pool Supplies at Runaway Bay for over 10 years. Their service and advice is excellent and their prices very competitive. I would highly recommend them to any Pool owner.
Greg Robertson
01 Mar 2021
We have been using Active Pool Supplies at Runaway Bay for over 10 years. Their service and advice is excellent and their prices very competitive. I would highly recommend them to any Pool owner.
Greg Robertson
01 Mar 2021
Verified
The guys at active pool supplies are always willing to help and full of knowledge! 100% recommend!
Stacey Parkin
26 Feb 2021
The guys at active pool supplies are always willing to help and full of knowledge! 100% recommend!
Stacey Parkin
26 Feb 2021
Verified
They were a great help in advising me and fixing my Barracuda. Would highly recommend them to anyone with pool and equipment problems
Michael Ensor
19 Feb 2021
They were a great help in advising me and fixing my Barracuda. Would highly recommend them to anyone with pool and equipment problems
Michael Ensor
19 Feb 2021
Verified
I look after 2 pools in a complex and am so happy we found the guys (and girls)at Active Pool Supplies at Runaway Bay. Their advice and expert service has helped me keep the pools in the best condition they’ve been for years. They only recommend what is needed, don’t try to upsell, and are always ready with a smile (and sometimes a bad joke!). For anyone looking for top service... please go see the team at APS Runaway Bay.
Kaylene Lane
19 Feb 2021
I look after 2 pools in a complex and am so happy we found the guys (and girls)at Active Pool Supplies at Runaway Bay. Their advice and expert service has helped me keep the pools in the best condition they’ve been for years. They only recommend what is needed, don’t try to upsell, and are always ready with a smile (and sometimes a bad joke!). For anyone looking for top service... please go see the team at APS Runaway Bay.
Kaylene Lane
19 Feb 2021
Verified
Awesome service with expertise, a smile, no fuss & very reasoable pricing...
Ron Wentworth
12 Feb 2021
Awesome service with expertise, a smile, no fuss & very reasoable pricing...
Ron Wentworth
12 Feb 2021
Verified
We have been very happy with our service from APS Runaway Bay. The staff have always been polite and knowledgeable with all our enquiries. Very happy with the work Peter did for us too. Would recommend this business to any pool owners new to the area.
Julie Harris
12 Feb 2021
We have been very happy with our service from APS Runaway Bay. The staff have always been polite and knowledgeable with all our enquiries. Very happy with the work Peter did for us too. Would recommend this business to any pool owners new to the area.
Julie Harris
12 Feb 2021
Verified
The staff are so very supportive and informed. I was thrown in the 'deep end' (excuse the pun) of pool maintenance when my husband became ill. The staff were very patient, helpful and most importantly, empathetic to my situation. I am now very confident in my pool care skills and I know if I have a question, the answer is always given with respect and enthusiasm. Thank you to everyone in Runaway Bay shop.
Kerrie Dillenbeck
12 Feb 2021
The staff are so very supportive and informed. I was thrown in the 'deep end' (excuse the pun) of pool maintenance when my husband became ill. The staff were very patient, helpful and most importantly, empathetic to my situation. I am now very confident in my pool care skills and I know if I have a question, the answer is always given with respect and enthusiasm. Thank you to everyone in Runaway Bay shop.
Kerrie Dillenbeck
12 Feb 2021
Verified
The pool salt is from China. I'm sorry but I would prefer to buy Australian.
Tania Coad
05 Feb 2021
The pool salt is from China. I'm sorry but I would prefer to buy Australian.
Tania Coad
05 Feb 2021
Verified
I can’t recommend this business highly enough. Very knowledgeable team that are always very friendly and efficient. I’ve had a lot of equipment to upgrade on my system, but thanks to the guys here, it has all happened seamlessly! Keep up the great work!
Guy Falla
05 Feb 2021
I can’t recommend this business highly enough. Very knowledgeable team that are always very friendly and efficient. I’ve had a lot of equipment to upgrade on my system, but thanks to the guys here, it has all happened seamlessly! Keep up the great work!
Guy Falla
05 Feb 2021
Verified
Exceptional customer service. Friendly, engaging and knowledgeable. I recommend this store to anyone with a pool.
Tim Robertson
20 Jan 2021
Exceptional customer service. Friendly, engaging and knowledgeable. I recommend this store to anyone with a pool.
Tim Robertson
20 Jan 2021
Verified
First class HONEST service and pricing. Been using them for years.
Aaron Whyte
20 Jan 2021
First class HONEST service and pricing. Been using them for years.
Aaron Whyte
20 Jan 2021
Verified
Found the people in the pool shop very friendly and most helpful. Will use them in my future pool needs
Andre Hagedorn
13 Jan 2021
Found the people in the pool shop very friendly and most helpful. Will use them in my future pool needs
Andre Hagedorn
13 Jan 2021
Verified
Great team at Runaway Bay, Paul (aka Rusty) is a great resource for everything pool related. The team always look after you.
Phillip Fitzgibbon
13 Jan 2021
Great team at Runaway Bay, Paul (aka Rusty) is a great resource for everything pool related. The team always look after you.
Phillip Fitzgibbon
13 Jan 2021
Verified
The team here are very busy on weekend for a reason, they do a great job and care for the customer to ensure they are doing the right thing with their pool. They explained exactly what I need to do with the pool. As a first time pool owner that was very important.
Jarom Denny
13 Jan 2021
The team here are very busy on weekend for a reason, they do a great job and care for the customer to ensure they are doing the right thing with their pool. They explained exactly what I need to do with the pool. As a first time pool owner that was very important.
Jarom Denny
13 Jan 2021
Verified
These guys are always super helpful and provide great service and advice. We recently had our pump and filter replaced and Pete did a fantastic job. Highly recommend fir all of your pool needs.
Johanna Karathanasopoulos
07 Jan 2021
These guys are always super helpful and provide great service and advice. We recently had our pump and filter replaced and Pete did a fantastic job. Highly recommend fir all of your pool needs.
Johanna Karathanasopoulos
07 Jan 2021
Verified
I would like to thank Rusty and Aaron from the APS shop at Runaway Bay. Both of these guys are so helpful and knowledgeable. I'm not very good with maintaining my pool and they both explain things in a way that I can understand. Five stars for both of them.
Todd Taylor
06 Jan 2021
I would like to thank Rusty and Aaron from the APS shop at Runaway Bay. Both of these guys are so helpful and knowledgeable. I'm not very good with maintaining my pool and they both explain things in a way that I can understand. Five stars for both of them.
Todd Taylor
06 Jan 2021
Verified
REX was a massive help, for somebody who said he hadn't been there long....He sure knows his stuff, Legend Bloke, great little shop, Will be going there from now on..... Great Job guys, and Rex, Appreciate your service with a smile mate, and Wish you all the best. See you again real soon
Andrew Hovington
11 Dec 2020
REX was a massive help, for somebody who said he hadn't been there long....He sure knows his stuff, Legend Bloke, great little shop, Will be going there from now on..... Great Job guys, and Rex, Appreciate your service with a smile mate, and Wish you all the best. See you again real soon
Andrew Hovington
11 Dec 2020
Verified
Very helpful and knowledgeable staff, I wish I found these guys earlier. They listened to what I need and where able to help me get what The parts and chemicals in under 5 minutes! I will definitely be continuing to use APS for help and service on my pool!
Sam Neaves
11 Dec 2020
Very helpful and knowledgeable staff, I wish I found these guys earlier. They listened to what I need and where able to help me get what The parts and chemicals in under 5 minutes! I will definitely be continuing to use APS for help and service on my pool!
Sam Neaves
11 Dec 2020
Verified
The Guys at APS Runnaway Bay are always very happy to help & their advice always works except for their footy advice
Brett Middleton
04 Dec 2020
The Guys at APS Runnaway Bay are always very happy to help & their advice always works except for their footy advice
Brett Middleton
04 Dec 2020
Verified
I've been dealing with Paul "Rusty" and Darren "Cookie" for almost four years and have always been impressed with their friendly and professional service. Nothing is ever too much trouble. Aaron and Ashleigh may be new there, but are just as friendly and helpful. The team knows their stuff!
Craig Kocinski
04 Dec 2020
I've been dealing with Paul "Rusty" and Darren "Cookie" for almost four years and have always been impressed with their friendly and professional service. Nothing is ever too much trouble. Aaron and Ashleigh may be new there, but are just as friendly and helpful. The team knows their stuff!
Craig Kocinski
04 Dec 2020
Verified
They provided a good analysis of my pool and guide me through it. Rex was amazing with his advice. Did not sell me anything I don't need.
Lambert Wang
27 Nov 2020
They provided a good analysis of my pool and guide me through it. Rex was amazing with his advice. Did not sell me anything I don't need.
Lambert Wang
27 Nov 2020
Verified
Had my pool renovated Used recommended pool guy. The guys at APS were brilliant with advice and start up with new chlorinator and service
Alan Roobottom
20 Nov 2020
Had my pool renovated Used recommended pool guy. The guys at APS were brilliant with advice and start up with new chlorinator and service
Alan Roobottom
20 Nov 2020
Verified
Rex gave excellent customer service and catered to exactly what we need!
Kymberlee Adele
13 Nov 2020
Rex gave excellent customer service and catered to exactly what we need!
Kymberlee Adele
13 Nov 2020
Verified
very pleased with the filter replacement very efficient and knowledgeable explained what was happening
Michael Lynch
06 Nov 2020
very pleased with the filter replacement very efficient and knowledgeable explained what was happening
Michael Lynch
06 Nov 2020
Verified
very pleased with the filter replacement very efficient and knowledgeable explained what was happening
Michael Lynch
03 Nov 2020
very pleased with the filter replacement very efficient and knowledgeable explained what was happening
Michael Lynch
03 Nov 2020
Verified
Active pools came out to check the pool during the Covid restrictions. The technician changed the chlorinator settings then, trying to do the right thing, sterilized he chlorinator. The product used must have been a little strong as it caused permanent smearing on the plastic chlorinator cover. This didn't affect the operation of the Chlorinator. However, when next in the store I asked Cookie whether the plastic cover was available as a spare part. He immediately put in an order for the part then when the part came in fitted it to my Chlorinator , all at no cost to me. I didn't have to ask Active Pools to do this - they just did it. So a big thank you to Cookie and the guys at Runaway Bay for great customer service on this occasion and whenever I deal with them.
Peter E
07 Oct 2020
Active pools came out to check the pool during the Covid restrictions. The technician changed the chlorinator settings then, trying to do the right thing, sterilized he chlorinator. The product used must have been a little strong as it caused permanent smearing on the plastic chlorinator cover. This didn't affect the operation of the Chlorinator. However, when next in the store I asked Cookie whether the plastic cover was available as a spare part. He immediately put in an order for the part then when the part came in fitted it to my Chlorinator , all at no cost to me. I didn't have to ask Active Pools to do this - they just did it. So a big thank you to Cookie and the guys at Runaway Bay for great customer service on this occasion and whenever I deal with them.
Peter E
07 Oct 2020
Verified
Cookie and Paul are so helpful ,pleasant and know there stuff and have been going there for years and they do not rip you off ,keep up the good work men Peter doring
Peter Doring
07 Oct 2020
Cookie and Paul are so helpful ,pleasant and know there stuff and have been going there for years and they do not rip you off ,keep up the good work men Peter doring
Peter Doring
07 Oct 2020
Verified
I couldn't recommend this Pool company any higher. Previous to using APS, we had a few dodgy pool companies but APS are truly the best! They are very professional, always find solutions to any issues and are very knowledgeable. And a special thanks to Warren, our regular weekly service guy! He does a terrific job, thank you! Thanks Team!
Can Dido
18 Aug 2020
I couldn't recommend this Pool company any higher. Previous to using APS, we had a few dodgy pool companies but APS are truly the best! They are very professional, always find solutions to any issues and are very knowledgeable. And a special thanks to Warren, our regular weekly service guy! He does a terrific job, thank you! Thanks Team!
Can Dido
18 Aug 2020
Verified
I highly recommend Active Pools both in the stores and in their servicing of my pool. My reasons are this: their honesty, integrity competency I cannot fault. Active Pool pricing is is very competitive and cost effective than my previous experiences I made the move to Active Pools (recommended by friends) after used the services by 2 previous pool companies. I cannot emphasize enough I trust Active Pools and do not feel ripped off.
Jan McLeod
18 Aug 2020
I highly recommend Active Pools both in the stores and in their servicing of my pool. My reasons are this: their honesty, integrity competency I cannot fault. Active Pool pricing is is very competitive and cost effective than my previous experiences I made the move to Active Pools (recommended by friends) after used the services by 2 previous pool companies. I cannot emphasize enough I trust Active Pools and do not feel ripped off.
Jan McLeod
18 Aug 2020
Verified
A huge thanks to all the team at APS for there professional help and great service. I had my old worn out pump & pool system replaced with a new inverter style pool pump, sand filter, chlorination system and LED pool light. Now I’m saving time not hosing out cartridges and enjoying the easy to use app to control the chlorination system. The kids are also loving all the different colours from the pool light. I highly recommended APS!
Allen Pavic
18 Aug 2020
A huge thanks to all the team at APS for there professional help and great service. I had my old worn out pump & pool system replaced with a new inverter style pool pump, sand filter, chlorination system and LED pool light. Now I’m saving time not hosing out cartridges and enjoying the easy to use app to control the chlorination system. The kids are also loving all the different colours from the pool light. I highly recommended APS!
Allen Pavic
18 Aug 2020
Verified
Been going 4 10 years, great service & knowledge. Now had them servicing our complex Benowa for six months same great service
Laurie Bourke
29 Jul 2020
Been going 4 10 years, great service & knowledge. Now had them servicing our complex Benowa for six months same great service
Laurie Bourke
29 Jul 2020
Verified
Active pool supplies are the best people to deal with. They have been taking care of me with 2 pools for years now. The friendly staff are a pleasure to deal with. I trust their advice and service.
Ray Johnson
20 Jul 2020
Active pool supplies are the best people to deal with. They have been taking care of me with 2 pools for years now. The friendly staff are a pleasure to deal with. I trust their advice and service.
Ray Johnson
20 Jul 2020
Verified
I just want to say a BIG THANK YOU to Cookie, Paul and Steve, you are AMAZING the level of customer service that you guys provide is beyond anyone expectations. the professionalism, expertise and excellent service by these guys are topnotch. My recommendation is DON'T go anywhere else. I am a VERY VERY happy customer - Keep up the great work - highly recommended
Eduardo Riaño
20 Jul 2020
I just want to say a BIG THANK YOU to Cookie, Paul and Steve, you are AMAZING the level of customer service that you guys provide is beyond anyone expectations. the professionalism, expertise and excellent service by these guys are topnotch. My recommendation is DON'T go anywhere else. I am a VERY VERY happy customer - Keep up the great work - highly recommended
Eduardo Riaño
20 Jul 2020
Verified
Have used Active Pool Supplies at Bundell for over 10 years. They have have always maintained excellent service and advice.
Peter OShea
20 Jul 2020
Have used Active Pool Supplies at Bundell for over 10 years. They have have always maintained excellent service and advice.
Peter OShea
20 Jul 2020
Verified
Active Pool Supplies have always been friendly and helpful every time I have visited. Thank you
Jodie Shepherd
13 Jul 2020
Active Pool Supplies have always been friendly and helpful every time I have visited. Thank you
Jodie Shepherd
13 Jul 2020
Verified
Cookie and Rusty make a pool shop stop a pleasure, great advice and customer service. One of them even supports the right NRL team... it’s not Rusty, thanks guys for your support.
Phillip Fitzgibbon
06 Jul 2020
Cookie and Rusty make a pool shop stop a pleasure, great advice and customer service. One of them even supports the right NRL team... it’s not Rusty, thanks guys for your support.
Phillip Fitzgibbon
06 Jul 2020
Verified
Would highly recommend APS Pools Bundall. Had Warren come out to service our pool. He was highly informative and fixed all of our pool concerns. Will be using them again.
Judy Kirkby
30 Jun 2020
Would highly recommend APS Pools Bundall. Had Warren come out to service our pool. He was highly informative and fixed all of our pool concerns. Will be using them again.
Judy Kirkby
30 Jun 2020
Verified
Great customer service. Very informative for a beginner like myself.
Toby Thompson
17 Jun 2020
Great customer service. Very informative for a beginner like myself.
Toby Thompson
17 Jun 2020
Verified
Runaway Bay APS provides great customer service through friendly and pro staff, Special thanks to Sam Wilson.
Vladimir Leonov
03 Jun 2020
Runaway Bay APS provides great customer service through friendly and pro staff, Special thanks to Sam Wilson.
Vladimir Leonov
03 Jun 2020
Verified
Runaway Bay APS provides great customer service through friendly staff, making this a must visit store, for those requiring clear inexpensive solutions for all your pools and spa’s on the Gold Coast.
Michael Murray
30 May 2020
Runaway Bay APS provides great customer service through friendly staff, making this a must visit store, for those requiring clear inexpensive solutions for all your pools and spa’s on the Gold Coast.
Michael Murray
30 May 2020
Verified
Thanks to APS Runaway Bay our pool now sparkles ,our Dolphin Robot is our new best friend.We now Click and Reflect, no more blue pipes in the pool or fighting with the barracuda, best investment ever.
Christine Mansell
29 May 2020
Thanks to APS Runaway Bay our pool now sparkles ,our Dolphin Robot is our new best friend.We now Click and Reflect, no more blue pipes in the pool or fighting with the barracuda, best investment ever.
Christine Mansell
29 May 2020
Verified
The pool sanitization system i have uses ionization and ultrasonics to maintain the pool, so most pool shops dont welcome me open armed , but Cookie the pool Tech at Active Pool Supplies Runaway Bay was fantastic, his knowledge and advice was first class.
Mark Crellin
29 May 2020
The pool sanitization system i have uses ionization and ultrasonics to maintain the pool, so most pool shops dont welcome me open armed , but Cookie the pool Tech at Active Pool Supplies Runaway Bay was fantastic, his knowledge and advice was first class.
Mark Crellin
29 May 2020
Verified
Been getting our pool maintained by APS Runaway Bay for 4 years now and had good services the whole time especially pleased with the new guy Sam. He is very thorough and great to have Ken back again good PR for APS.The team in the shop are fantastic and very knowledgeable. I highly recommend this branch.
GC
18 May 2020
Been getting our pool maintained by APS Runaway Bay for 4 years now and had good services the whole time especially pleased with the new guy Sam. He is very thorough and great to have Ken back again good PR for APS.The team in the shop are fantastic and very knowledgeable. I highly recommend this branch.
GC
18 May 2020
Verified
We experienced a problem with our spa which resulted in a grit forming on the surface. We first attended another pool shop and left frustrated with their vague information. We then attended active pool supplies and were so impressed with their friendly approach, clear and concise information and instructions. Thank you for taking the time to explain and helping us to resolve our problem.
Dianne Clarke
13 May 2020
We experienced a problem with our spa which resulted in a grit forming on the surface. We first attended another pool shop and left frustrated with their vague information. We then attended active pool supplies and were so impressed with their friendly approach, clear and concise information and instructions. Thank you for taking the time to explain and helping us to resolve our problem.
Dianne Clarke
13 May 2020
Verified
APS Runaway Bay would have to be the best pool shop in Queensland. Having been a highly satisfied customer for many many years. Cookie and Paul are two of the most helpful staff you could ever encounter within a business. If I lived outside of Runaway Bay I would drive from Coolangatta past numerous other shops to see these guys as their service is brilliant.
Neville Kajewski
16 Apr 2020
APS Runaway Bay would have to be the best pool shop in Queensland. Having been a highly satisfied customer for many many years. Cookie and Paul are two of the most helpful staff you could ever encounter within a business. If I lived outside of Runaway Bay I would drive from Coolangatta past numerous other shops to see these guys as their service is brilliant.
Neville Kajewski
16 Apr 2020
Verified
Very helpful, knowledgeable and above all great service!
Brett Horner
09 Apr 2020
Very helpful, knowledgeable and above all great service!
Brett Horner
09 Apr 2020
Verified
I have been going to Bundall APS for 10 years and they have been terrific. Great professional team and always friendly.
Alan Newby
09 Apr 2020
I have been going to Bundall APS for 10 years and they have been terrific. Great professional team and always friendly.
Alan Newby
09 Apr 2020
Verified
Thank you APS for the years of top service you’ve given us. Our pool has been keep in immaculate condition and any issues have been dealt with quickly and professionally.
Ann Mitchell
09 Apr 2020
Thank you APS for the years of top service you’ve given us. Our pool has been keep in immaculate condition and any issues have been dealt with quickly and professionally.
Ann Mitchell
09 Apr 2020
Verified
Service is all part of the smile Thank you APS. As a new pool owner they support your needs and have the technical expertise to follow up and deliver. Keep smiling APS
S Robinson
09 Apr 2020
Service is all part of the smile Thank you APS. As a new pool owner they support your needs and have the technical expertise to follow up and deliver. Keep smiling APS
S Robinson
09 Apr 2020
Verified
Had Lee come to our home to test the water and leave chemicals . We are in isolation and I have to say he is a fantastic bloke he is polite and professional .. The chemicals he left were spot on . Pool is sparkling now. Also I had to call the shop and Mark could not have been more helpful
Greg Potter
02 Apr 2020
Had Lee come to our home to test the water and leave chemicals . We are in isolation and I have to say he is a fantastic bloke he is polite and professional .. The chemicals he left were spot on . Pool is sparkling now. Also I had to call the shop and Mark could not have been more helpful
Greg Potter
02 Apr 2020
Verified
Been getting our pool maintained by APS Runaway Bay for 4 years now and had good services the whole time especially pleased with their new guy Sam. He is very thorough and good PR for APS. The team in the shop are fantastic and very knowledgeable. I highly recommend this branch.
GC
02 Apr 2020
Been getting our pool maintained by APS Runaway Bay for 4 years now and had good services the whole time especially pleased with their new guy Sam. He is very thorough and good PR for APS. The team in the shop are fantastic and very knowledgeable. I highly recommend this branch.
GC
02 Apr 2020
Verified
Aaron did a great job repairing the filter. He gave great advice on pool equipment. Thanks again.
duong vuong
02 Apr 2020
Aaron did a great job repairing the filter. He gave great advice on pool equipment. Thanks again.
duong vuong
02 Apr 2020
Verified
Been with them for years and would go nowhere else.
Warwick Christie
18 Mar 2020
Been with them for years and would go nowhere else.
Warwick Christie
18 Mar 2020
Verified
Great group of guys. They know their stuff and always happy to go the extra mile. Thanks
Dan Slattery
28 Jan 2020
Great group of guys. They know their stuff and always happy to go the extra mile. Thanks
Dan Slattery
28 Jan 2020
Verified
The guys are so helpful. Wouldn't go anywhere else!!!
Chrissy Prosper
21 Jan 2020
The guys are so helpful. Wouldn't go anywhere else!!!
Chrissy Prosper
21 Jan 2020
Verified
I didn't buy anything but I visited with a friend and his dad for their pool and they had a nice couch for us to sit on and watch an automated pool cleaner try and escape its little tank by randomly climbing up the side of its walls. It didn't break free but we hope one day it might.
Based on what my friend's dad said, they knew their stuff. And I trust my friend's dad.
Dylan Bishop
21 Jan 2020
I didn't buy anything but I visited with a friend and his dad for their pool and they had a nice couch for us to sit on and watch an automated pool cleaner try and escape its little tank by randomly climbing up the side of its walls. It didn't break free but we hope one day it might.
Based on what my friend's dad said, they knew their stuff. And I trust my friend's dad.
Dylan Bishop
21 Jan 2020
Verified
Great service, lovely team. Wouldn't go anywhere else
Colin Macdougall
14 Jan 2020
Great service, lovely team. Wouldn't go anywhere else
Colin Macdougall
14 Jan 2020
Verified
My highest recommendation to APS Runaway Bay.
Cookie and Paul are so helpful & kind.
They take the time to be helpful and treat you with respect and beyond customer service.
I have been going to APS RUNAWAY BAY for just over 6 years. They are AWESOME in every aspect. A special thank you to you Cookie for all your help and expert advice when I've been stressed and pulling my hair out..
I'm so grateful for the service and attention you give me. So much appreciated. I wouldn't hesitate to recommend you to anyone..You are a trooper Cookie..my heartfelt thanks...
Judy Garnier
05 Jan 2020
My highest recommendation to APS Runaway Bay.
Cookie and Paul are so helpful & kind.
They take the time to be helpful and treat you with respect and beyond customer service.
I have been going to APS RUNAWAY BAY for just over 6 years. They are AWESOME in every aspect. A special thank you to you Cookie for all your help and expert advice when I've been stressed and pulling my hair out..
I'm so grateful for the service and attention you give me. So much appreciated. I wouldn't hesitate to recommend you to anyone..You are a trooper Cookie..my heartfelt thanks...
Judy Garnier
05 Jan 2020
Verified
I have two pools to care for and Active Pool Supplies gives me all the right advise and are super helpful when I need assistance.
Ray Johnson
03 Jan 2020
I have two pools to care for and Active Pool Supplies gives me all the right advise and are super helpful when I need assistance.
Ray Johnson
03 Jan 2020
Verified
Awesome team. Excellent service, trustworthy advice and don't try to sell you what you don't need
Susan Knudsen
02 Jan 2020
Awesome team. Excellent service, trustworthy advice and don't try to sell you what you don't need
Susan Knudsen
02 Jan 2020
Verified
The guys are only too happy to offer advise and water testing, would be only too happy to recommend them to anyone.
Ron Clark
30 Dec 2019
The guys are only too happy to offer advise and water testing, would be only too happy to recommend them to anyone.
Ron Clark
30 Dec 2019
Verified
We have been going to this shop for 25 years. Can never complain about the service or the staff. Have never been sold any other than what was required to keep our pool and spa in tiptop shape
scott McQueen
30 Dec 2019
We have been going to this shop for 25 years. Can never complain about the service or the staff. Have never been sold any other than what was required to keep our pool and spa in tiptop shape
scott McQueen
30 Dec 2019
Verified
needing help over the Xmas period Cookie and the Boys were awesome cannot recommend these guys highly enough thank you
Spine Paradise
30 Dec 2019
needing help over the Xmas period Cookie and the Boys were awesome cannot recommend these guys highly enough thank you
Spine Paradise
30 Dec 2019
Verified
Paul and Cookie are both good lookingThey have very friendly, professional, and supportive staff in Runaway bay shop.
Baitong Li
16 Dec 2019
Paul and Cookie are both good lookingThey have very friendly, professional, and supportive staff in Runaway bay shop.
Baitong Li
16 Dec 2019
Verified
They have very friendly, professional, and supportive staff in Runaway bay shop. Paul and gookie are both good looking
Baitong Li
16 Dec 2019
They have very friendly, professional, and supportive staff in Runaway bay shop. Paul and gookie are both good looking
Baitong Li
16 Dec 2019
Verified
Fab team. I bring my water here and have had my filter replaced. Great service and knowledge.
Laurian Welch Postgate
02 Dec 2019
Fab team. I bring my water here and have had my filter replaced. Great service and knowledge.
Laurian Welch Postgate
02 Dec 2019
Verified
I have been a customer of APS Runaway Bay for the past twelve years and whether it is just testing or equipment problems the guys there are always most helpful and when needed their on site service is excellent. Thouroughly recommend APS R Bay
Kurraba
02 Dec 2019
I have been a customer of APS Runaway Bay for the past twelve years and whether it is just testing or equipment problems the guys there are always most helpful and when needed their on site service is excellent. Thouroughly recommend APS R Bay
Kurraba
02 Dec 2019
Verified
Staff couldn't have been more helpful and friendly, especially Lorraine when we called in today for fittings for our pump.
Will definitely be my go to pool supply shop 👍👍
Debbie Dennis
02 Dec 2019
Staff couldn't have been more helpful and friendly, especially Lorraine when we called in today for fittings for our pump.
Will definitely be my go to pool supply shop 👍👍
Debbie Dennis
02 Dec 2019
Verified
New pool pump and chlorinator...fitted by Aaron M in RBay - Nov
Excellent communications kept me in the loop as to his ETA. Professional approach completed the workscope without issue and good handover for new pump operations.
Darren Swainson
02 Dec 2019
New pool pump and chlorinator...fitted by Aaron M in RBay - Nov
Excellent communications kept me in the loop as to his ETA. Professional approach completed the workscope without issue and good handover for new pump operations.
Darren Swainson
02 Dec 2019
Verified
Excellent service and advice for keeping my pool sparkling clean
Joe Kovacs
19 Nov 2019
Excellent service and advice for keeping my pool sparkling clean
Joe Kovacs
19 Nov 2019
Verified
The Guys at APS Runnaway Bay are always very happy to help & their advice always works except for their footy advice
Brett Middleton
19 Nov 2019
The Guys at APS Runnaway Bay are always very happy to help & their advice always works except for their footy advice
Brett Middleton
19 Nov 2019
Verified
We had a crack in our pool and with the help of Brett and team at APS our pool was emptied, repaired and resurfaced. The pool now looks amazing. Love the finish. A professional job done by a great team ... Thank you 😊 Mick and Bron Mullens
Bronwyn Mullens
19 Nov 2019
We had a crack in our pool and with the help of Brett and team at APS our pool was emptied, repaired and resurfaced. The pool now looks amazing. Love the finish. A professional job done by a great team ... Thank you 😊 Mick and Bron Mullens
Bronwyn Mullens
19 Nov 2019
Verified
Active pool supplies are the best people to deal with. They have been taking care of me with 2 pools for years now. The friendly staff are a pleasure to deal with. I trust their advice and service.
Ray Johnson
19 Nov 2019
Active pool supplies are the best people to deal with. They have been taking care of me with 2 pools for years now. The friendly staff are a pleasure to deal with. I trust their advice and service.
Ray Johnson
19 Nov 2019
Verified
The Guys at APS Runnaway Bay are always very happy to help & their advice always works except for their footy advice
Brett Middleton
19 Nov 2019
The Guys at APS Runnaway Bay are always very happy to help & their advice always works except for their footy advice
Brett Middleton
19 Nov 2019
Verified
We had a crack in our pool and with the help of Brett and team at APS our pool was emptied, repaired and resurfaced. The pool now looks amazing. Love the finish. A professional job done by a great team ... Thank you 😊 Mick and Bron Mullens
Bronwyn Mullens
19 Nov 2019
We had a crack in our pool and with the help of Brett and team at APS our pool was emptied, repaired and resurfaced. The pool now looks amazing. Love the finish. A professional job done by a great team ... Thank you 😊 Mick and Bron Mullens
Bronwyn Mullens
19 Nov 2019
Verified
Excellent service and advice for keeping my pool sparkling clean
Joe Kovacs
19 Nov 2019
Excellent service and advice for keeping my pool sparkling clean
Joe Kovacs
19 Nov 2019
Verified
Aaron was so helpful with all of our pool troubles. Thank you so much!
Sophie Robertson
12 Nov 2019
Aaron was so helpful with all of our pool troubles. Thank you so much!
Sophie Robertson
12 Nov 2019
Verified
Always really helpful and they don't try to sell you stuff you don't actually need. Drive several suburbs to see these guys.
Sascha Voevodin
12 Nov 2019
Always really helpful and they don't try to sell you stuff you don't actually need. Drive several suburbs to see these guys.
Sascha Voevodin
12 Nov 2019
Verified
Aaron was so helpful with all of our pool troubles. Thank you so much!
Sophie Robertson
12 Nov 2019
Aaron was so helpful with all of our pool troubles. Thank you so much!
Sophie Robertson
12 Nov 2019
Verified
Always really helpful and they don't try to sell you stuff you don't actually need. Drive several suburbs to see these guys.
Sascha Voevodin
12 Nov 2019
Always really helpful and they don't try to sell you stuff you don't actually need. Drive several suburbs to see these guys.
Sascha Voevodin
12 Nov 2019
Verified
Recently APS assisted me with replacing old submersed pool lighting.
This turned out to be a complex process which was properly thought out and planned with great success. Staff competent helpful ,obliging and punctual. Especial thanks to Sam.
ROGER WILSON
31 Oct 2019
Recently APS assisted me with replacing old submersed pool lighting.
This turned out to be a complex process which was properly thought out and planned with great success. Staff competent helpful ,obliging and punctual. Especial thanks to Sam.
ROGER WILSON
31 Oct 2019
Verified
I have been a customer of A.P.S.Runaway Bay for over 8 years, and totally recommend them. The boys are a super-friendly bunch and always make you feel welcome. Their prices are competitive and they don't try to sell you anything you don't need, plus they are always willing to spend a bit of extra time teaching you the best way to maintain and look after your pool. The five star rating is well deserved and I wouldn't have my pool looked after by anyone else.
Kerrie Chapman
30 Oct 2019
I have been a customer of A.P.S.Runaway Bay for over 8 years, and totally recommend them. The boys are a super-friendly bunch and always make you feel welcome. Their prices are competitive and they don't try to sell you anything you don't need, plus they are always willing to spend a bit of extra time teaching you the best way to maintain and look after your pool. The five star rating is well deserved and I wouldn't have my pool looked after by anyone else.
Kerrie Chapman
30 Oct 2019
Verified
I am so happy with this pool shop. They are always so helpful and great prices too. I thoroughly recommend esp if you know nothing about pools. I totally recommend
Michelle Davis
29 Oct 2019
I am so happy with this pool shop. They are always so helpful and great prices too. I thoroughly recommend esp if you know nothing about pools. I totally recommend
Michelle Davis
29 Oct 2019
Verified
Active Pool Supplies have been servicing our pool for 10 years now. Over that time, they have given us nothing but the best service, advice and price every time. Would highly recommend.
Nicole Magnier
29 Oct 2019
Active Pool Supplies have been servicing our pool for 10 years now. Over that time, they have given us nothing but the best service, advice and price every time. Would highly recommend.
Nicole Magnier
29 Oct 2019
Verified
These guys are the best on the Coast. Last time they had to take our pump away to fix it but had it back again that afternoon, fitted and running smoothly. Highly recommend.
Elton Rasmussen
29 Oct 2019
These guys are the best on the Coast. Last time they had to take our pump away to fix it but had it back again that afternoon, fitted and running smoothly. Highly recommend.
Elton Rasmussen
29 Oct 2019
Verified
I've been using APS Bundall for Pool Servicing for a couple of years.
My chlorinator and filter now need replacing. Aaron M came to investigate the issue and has quoted for replacement, clearly outlining all options and explaining what's what. He really knows his stuff and was a delight to work with.
At every step the team have been knowledgeable and professional. Great service, thank you!!
drew kearney
29 Oct 2019
I've been using APS Bundall for Pool Servicing for a couple of years.
My chlorinator and filter now need replacing. Aaron M came to investigate the issue and has quoted for replacement, clearly outlining all options and explaining what's what. He really knows his stuff and was a delight to work with.
At every step the team have been knowledgeable and professional. Great service, thank you!!
drew kearney
29 Oct 2019
Verified
Cookie and staff are helpful and always give the right advice thanks boys keep up the great job.
G Cott
29 Oct 2019
Cookie and staff are helpful and always give the right advice thanks boys keep up the great job.
G Cott
29 Oct 2019
Verified
Great young fella very helpful would highly recommend 👍
John Bastock
22 Oct 2019
Great young fella very helpful would highly recommend 👍
John Bastock
22 Oct 2019
Verified
Staff are so very helpful and really friendly great service from the team at Runaway bay. 5 stars all the way.
Lou Lou 1703
22 Oct 2019
Staff are so very helpful and really friendly great service from the team at Runaway bay. 5 stars all the way.
Lou Lou 1703
22 Oct 2019
Verified
Cookie & Paul offer the best friendly service. They do such a good job that I buy all my pool supplies and equipment from them. Keep up the excellent service.
Neil Postill
22 Oct 2019
Cookie & Paul offer the best friendly service. They do such a good job that I buy all my pool supplies and equipment from them. Keep up the excellent service.
Neil Postill
22 Oct 2019
Verified
APS looks after the pools at complex I work at
Aaron always very nice does good job keeping or pool clean
Aimi Kerr
15 Oct 2019
APS looks after the pools at complex I work at
Aaron always very nice does good job keeping or pool clean
Aimi Kerr
15 Oct 2019
Verified
Highly recommend the guys at Active Pool Supplies who manage all of the pool equipment and test & balance the water. Ever since we've had APS handling the scheduled pool maintenance, we've not had a single problem, making life much less stressful. Cheers guys.
Oscar Manager
05 Oct 2019
Highly recommend the guys at Active Pool Supplies who manage all of the pool equipment and test & balance the water. Ever since we've had APS handling the scheduled pool maintenance, we've not had a single problem, making life much less stressful. Cheers guys.
Oscar Manager
05 Oct 2019
Verified
Excellent customer service . Alison was very informative and had an excellent knowledge of there products. She recommend the Dolphin S200 said it is the ideal cleaner for our size pool with all the necessary features that we would need . It didn’t disappoint we have run the cleaner several times in our pool and it cleans like a dream. Lightweight compact unit operation is a breeze. Thanks APS we will defiantly be shopping with you again ????
Kevin Robson
02 Oct 2019
Excellent customer service . Alison was very informative and had an excellent knowledge of there products. She recommend the Dolphin S200 said it is the ideal cleaner for our size pool with all the necessary features that we would need . It didn’t disappoint we have run the cleaner several times in our pool and it cleans like a dream. Lightweight compact unit operation is a breeze. Thanks APS we will defiantly be shopping with you again ????
Kevin Robson
02 Oct 2019
Verified
We went into the Bundall store on Friday looking for a pool cleaner, had no idea what I was really looking for, spoke to a lovely lady called Aly who talked me through the options based on the size of my pool. I bought the robot S200 we absolutely love it, it cleans the pool like a dream so easy to use ?? I’ll definitely be visiting again very friendly, helpful and knowledgeable, great to go somewhere that don’t try to oversell.
Paula Robson
02 Oct 2019
We went into the Bundall store on Friday looking for a pool cleaner, had no idea what I was really looking for, spoke to a lovely lady called Aly who talked me through the options based on the size of my pool. I bought the robot S200 we absolutely love it, it cleans the pool like a dream so easy to use ?? I’ll definitely be visiting again very friendly, helpful and knowledgeable, great to go somewhere that don’t try to oversell.
Paula Robson
02 Oct 2019
Verified
I visit this store for the first time in years, the staff were friendly and went out of their way to help me. I've decided I'll be coming back to store for now on for all my pool needs. Keep up the good work fellas!
Greg Kearns
02 Oct 2019
I visit this store for the first time in years, the staff were friendly and went out of their way to help me. I've decided I'll be coming back to store for now on for all my pool needs. Keep up the good work fellas!
Greg Kearns
02 Oct 2019
Verified
Great team, always willing to help, I have been going there for 4 years and I am more than happy with there service, and the price is right. Thank you fellows. Don Farman
Donald Farman
30 Sep 2019
Great team, always willing to help, I have been going there for 4 years and I am more than happy with there service, and the price is right. Thank you fellows. Don Farman
Donald Farman
30 Sep 2019
Verified
Brett and team did a fantastic job with our pool - on time, in budget and provided great advice. Attention to detail was great, clean-up spotless and great follow up and support. The team were friendly and respectful of our property. The pool looks amazing, we are thrilled with it!
Teresa Goldsmith
30 Sep 2019
Brett and team did a fantastic job with our pool - on time, in budget and provided great advice. Attention to detail was great, clean-up spotless and great follow up and support. The team were friendly and respectful of our property. The pool looks amazing, we are thrilled with it!
Teresa Goldsmith
30 Sep 2019
Verified
Friendly staff Always go.oit of their way to help you Woukd not go anywhere else for anything pool related Thanks guys Keep it up
David Bank
28 Sep 2019
Friendly staff Always go.oit of their way to help you Woukd not go anywhere else for anything pool related Thanks guys Keep it up
David Bank
28 Sep 2019
Verified
Great service quality. Spent a lot of time explaining everything. Will definitely come back for future pool needs.
Pierre cournee
26 Sep 2019
Great service quality. Spent a lot of time explaining everything. Will definitely come back for future pool needs.
Pierre cournee
26 Sep 2019
Verified
These guys are so good, been looking after us for 4 years, great customer service and product knowledge, reasonable prices, highly recommend
Anchorage Waters
18 Sep 2019
These guys are so good, been looking after us for 4 years, great customer service and product knowledge, reasonable prices, highly recommend
Anchorage Waters
18 Sep 2019
Verified
Graham at Bundall APS went above and beyond with patience and good humour to assist me put back together my attempted DIY Pool vacuum repair, the staff here are the most helpful and customer friendly service providers I have come across in a very long time. Highly recommended!
Kim Carter-Lannstrom
04 Sep 2019
Graham at Bundall APS went above and beyond with patience and good humour to assist me put back together my attempted DIY Pool vacuum repair, the staff here are the most helpful and customer friendly service providers I have come across in a very long time. Highly recommended!
Kim Carter-Lannstrom
04 Sep 2019
Verified
Wouldnt trust my pool with anyone else! Exceptional knowledge and service!
jasmine woods
04 Sep 2019
Wouldnt trust my pool with anyone else! Exceptional knowledge and service!
jasmine woods
04 Sep 2019
Verified
I dropped into Active Pool Supplies looking for a Hayward part, the last of which had just been sold. The team couldn't have been more helpful to the extent they cannibalised an old unit they had out the back at nil cost. Sensational customer service demonstrated with a solution that wasn't about the money. Happy to recommend Active Pool Supplies to anyone. Many thanks
Grant Curtin
28 Aug 2019
I dropped into Active Pool Supplies looking for a Hayward part, the last of which had just been sold. The team couldn't have been more helpful to the extent they cannibalised an old unit they had out the back at nil cost. Sensational customer service demonstrated with a solution that wasn't about the money. Happy to recommend Active Pool Supplies to anyone. Many thanks
Grant Curtin
28 Aug 2019
Verified
I am on holiday in the goldcoast, popped in for some advise on Saturday afternoon, great customer service. Thank you
Caroline Dawson
26 Aug 2019
I am on holiday in the goldcoast, popped in for some advise on Saturday afternoon, great customer service. Thank you
Caroline Dawson
26 Aug 2019
Verified
Awesome service ?? Great crew ?? Best advice. I highly recommend this pool shop to everyone on the Gold Coast
Gee Bomb
26 Aug 2019
Awesome service ?? Great crew ?? Best advice. I highly recommend this pool shop to everyone on the Gold Coast
Gee Bomb
26 Aug 2019
Verified
We walked in to this place with ancient parts in hand that we couldn't identify. Graham was able to help us get our mysterious filter parts working again. Not only did we get the parts to make it work, he was kind enough to assemble it. Which was nice because it took some tinkering that I'm not sure I could have figured out. Top Knotch place right here.
David Barnett
26 Aug 2019
We walked in to this place with ancient parts in hand that we couldn't identify. Graham was able to help us get our mysterious filter parts working again. Not only did we get the parts to make it work, he was kind enough to assemble it. Which was nice because it took some tinkering that I'm not sure I could have figured out. Top Knotch place right here.
David Barnett
26 Aug 2019
Verified
Thanks to Pete and Steve for always going above and beyond. The most trustworthy pool shop around. Thank you team !!
Mathew Payne
26 Aug 2019
Thanks to Pete and Steve for always going above and beyond. The most trustworthy pool shop around. Thank you team !!
Mathew Payne
26 Aug 2019
Verified
frendly ,professional and at last a shop that appears to be here for the long haul. would recommend
Paul Poulgrain
19 Aug 2019
frendly ,professional and at last a shop that appears to be here for the long haul. would recommend
Paul Poulgrain
19 Aug 2019
Verified
Thanks heaps for helping me out Graham. Great service and know their stuff!!!! Will be back
Karen Rayward
12 Aug 2019
Thanks heaps for helping me out Graham. Great service and know their stuff!!!! Will be back
Karen Rayward
12 Aug 2019
Verified
A+ grade service and professionalism. First class knowledge and helpfulness every time. Thanks team APS
James Yorath
05 Aug 2019
A+ grade service and professionalism. First class knowledge and helpfulness every time. Thanks team APS
James Yorath
05 Aug 2019
Verified
Great service! Always friendly and helpful. Been a customer for years! Definitely recommend.
Sherrie Dunshea
02 Aug 2019
Great service! Always friendly and helpful. Been a customer for years! Definitely recommend.
Sherrie Dunshea
02 Aug 2019
Verified
Excellent service and always privide professional advices. Staff are nice.
Ivan Xu
31 Jul 2019
Excellent service and always privide professional advices. Staff are nice.
Ivan Xu
31 Jul 2019
Verified
Very favourable experience with this pool store. They only sell you exactly what you need and dispense valuable and friendly advice for free. Highly recommended 10/10.
Calvin
17 Jul 2019
Very favourable experience with this pool store. They only sell you exactly what you need and dispense valuable and friendly advice for free. Highly recommended 10/10.
Calvin
17 Jul 2019
Verified
Great service from the crew at A.P.S Runaway Bay. Their knowledge and advice on pool maintenance is second to none. Would recommend them to anyone looking for a pool supplies store.
Bryan Scott
03 Jul 2019
Great service from the crew at A.P.S Runaway Bay. Their knowledge and advice on pool maintenance is second to none. Would recommend them to anyone looking for a pool supplies store.
Bryan Scott
03 Jul 2019
Verified
Thanks Paul & Cookie for helping me out with pool lights & transformers, nothing is too much trouble for these guys, they go over the top to explain things, thanks guys, Gary
Gary Nitschke
12 Jun 2019
Thanks Paul & Cookie for helping me out with pool lights & transformers, nothing is too much trouble for these guys, they go over the top to explain things, thanks guys, Gary
Gary Nitschke
12 Jun 2019
Verified
Great service, happy, informative and overall very helpful!!
Matt Ewing
12 Jun 2019
Great service, happy, informative and overall very helpful!!
Matt Ewing
12 Jun 2019
Verified
I have been into the Bundall store several times and have always spoken with Alison. She is always so lovely and friendly. It's as though I have known her for years. Wonderful customer service.
Sue Ferguson
12 Jun 2019
I have been into the Bundall store several times and have always spoken with Alison. She is always so lovely and friendly. It's as though I have known her for years. Wonderful customer service.
Sue Ferguson
12 Jun 2019
Verified
I couldn’t manage my own pool without these guys and their knowledge. Thanks team.
Avenger Fishing Charters
27 May 2019
I couldn’t manage my own pool without these guys and their knowledge. Thanks team.
Avenger Fishing Charters
27 May 2019
Verified
I have been going to see the boys at Active Pool Supplies Runaway Bay for many years now, and have always had top shelf service. Cookie and Paul in the shop are awesome, going out of their way to help any way they can !!!!
Michelle Paige
24 May 2019
I have been going to see the boys at Active Pool Supplies Runaway Bay for many years now, and have always had top shelf service. Cookie and Paul in the shop are awesome, going out of their way to help any way they can !!!!
Michelle Paige
24 May 2019
Verified
Great bunch of blokes and girls cooky is a legend and curly very friendly atmosphere.
kevin bird
24 May 2019
Great bunch of blokes and girls cooky is a legend and curly very friendly atmosphere.
kevin bird
24 May 2019
Verified
Its a pleasure to shop here and the staff at Runaway Bay are always friendly and polite. They are very knowledgeable and any time I have a question regarding my pool or pump, they always take time to explain what to do. Thanks guys
Elise Gleave
17 May 2019
Its a pleasure to shop here and the staff at Runaway Bay are always friendly and polite. They are very knowledgeable and any time I have a question regarding my pool or pump, they always take time to explain what to do. Thanks guys
Elise Gleave
17 May 2019
Verified
I've been going to A P S Runaway Bay for many years, that must say something about the staff and service. Every visit I find the staff to be welcoming and very efficient at their business. Usually, I learn something new about caring for my pool. I recommend them to anyone. Cheers
Gordon Pincott
17 May 2019
I've been going to A P S Runaway Bay for many years, that must say something about the staff and service. Every visit I find the staff to be welcoming and very efficient at their business. Usually, I learn something new about caring for my pool. I recommend them to anyone. Cheers
Gordon Pincott
17 May 2019
Verified
Despite Cookie and Rusty supporting the Roosters and Collingwood respectively, they provide professional, friendly advice. Our body corporate has used the services of Active Pool Supplies for over 10 years. We wouldn't go anywhere else. Thank you Active Pool Supplies Runaway Bay!
Stephen Moffatt
17 May 2019
Despite Cookie and Rusty supporting the Roosters and Collingwood respectively, they provide professional, friendly advice. Our body corporate has used the services of Active Pool Supplies for over 10 years. We wouldn't go anywhere else. Thank you Active Pool Supplies Runaway Bay!
Stephen Moffatt
17 May 2019
Verified
Cookie and the team are awesome great advice and friendly service. Nothing is too much trouble they really go above and beyond thanks Guys.
David Alexander
17 May 2019
Cookie and the team are awesome great advice and friendly service. Nothing is too much trouble they really go above and beyond thanks Guys.
David Alexander
17 May 2019
Verified
I was a pool virgin when arriving on the Gold Coast in December. Having experienced a couple of other shops I came across APS and have not looked back. Extremely helpful. Caring and patient with the stupid questions I had. Thanks to the team at APS the pool has been sparkling all summer and now into autumn. Highly recommend for experienced or inexperienced pool owners
Andrew Lester
10 May 2019
I was a pool virgin when arriving on the Gold Coast in December. Having experienced a couple of other shops I came across APS and have not looked back. Extremely helpful. Caring and patient with the stupid questions I had. Thanks to the team at APS the pool has been sparkling all summer and now into autumn. Highly recommend for experienced or inexperienced pool owners
Andrew Lester
10 May 2019
Verified
Joey came around for our last pool service and I was very impressed by his professional conduct whilst he was here! Joey was very polite and was able to answer all of my questions. I have also been into the shop to a couple of times and they guys have always been a great help. Well done Joey!
Craig Leak
10 May 2019
Joey came around for our last pool service and I was very impressed by his professional conduct whilst he was here! Joey was very polite and was able to answer all of my questions. I have also been into the shop to a couple of times and they guys have always been a great help. Well done Joey!
Craig Leak
10 May 2019
Verified
Always great service - quick, accurate & FREE pool tests ... what more could one ask for?! And the advice is always spot on (& being written down really helps remembering exactly what to do!!) ... by following their treatment recommendations my pools having been looking perfect for years ... makes for a happy wife!!!
Kevin Cruickshank
26 Apr 2019
Always great service - quick, accurate & FREE pool tests ... what more could one ask for?! And the advice is always spot on (& being written down really helps remembering exactly what to do!!) ... by following their treatment recommendations my pools having been looking perfect for years ... makes for a happy wife!!!
Kevin Cruickshank
26 Apr 2019
Verified
The guys and girls have given me excellent service with no runaround at all , for the last 6 or so years The pool gets better and better due to great equipment and top advice. PS; If you don't have a robot and your old creepy crawlee needs another overhaul again , dump it, and "buy a robot" it saves so much time & frustration and the pool looks the best ever !! Exxy I know , but worth it Cheers Tony Morris Allcoast Charters & Boats
Tony Morris
26 Apr 2019
The guys and girls have given me excellent service with no runaround at all , for the last 6 or so years The pool gets better and better due to great equipment and top advice. PS; If you don't have a robot and your old creepy crawlee needs another overhaul again , dump it, and "buy a robot" it saves so much time & frustration and the pool looks the best ever !! Exxy I know , but worth it Cheers Tony Morris Allcoast Charters & Boats
Tony Morris
26 Apr 2019
Verified
Active pool supplies are the best people to deal with. They have been taking care of me with 2 pools for years now. The friendly staff are a pleasure to deal with. I trust their advice and service.
Ray Johnson
26 Apr 2019
Active pool supplies are the best people to deal with. They have been taking care of me with 2 pools for years now. The friendly staff are a pleasure to deal with. I trust their advice and service.
Ray Johnson
26 Apr 2019
Verified
Thanks to the APS team at Runaway Bay for their ongoing service and keeping my pool in check. There's nothing better than having my weekends back to spend with the kids and riding the new Jetski, instead of cleaning the pool. Keep up the good work.
Derek Tidey
26 Apr 2019
Thanks to the APS team at Runaway Bay for their ongoing service and keeping my pool in check. There's nothing better than having my weekends back to spend with the kids and riding the new Jetski, instead of cleaning the pool. Keep up the good work.
Derek Tidey
26 Apr 2019
Verified
Cannot fault the team at the Runaway Bay store. Always friendly, very knowledgeable and go out of their way to help regardless of how busy they are. Carry my products to the car and always wish me a good day. I won't go anywhere else. They never try to sell us anything we don't need
Manager MV3
26 Apr 2019
Cannot fault the team at the Runaway Bay store. Always friendly, very knowledgeable and go out of their way to help regardless of how busy they are. Carry my products to the car and always wish me a good day. I won't go anywhere else. They never try to sell us anything we don't need
Manager MV3
26 Apr 2019
Verified
Good service and staff. Saves me a lot of work by having them service our pool monthly
Neil S
26 Apr 2019
Good service and staff. Saves me a lot of work by having them service our pool monthly
Neil S
26 Apr 2019
Verified
A big thank you to Cookie, Rusty & team at the Runaway Bay store. The boys go over & above which I'm extremely grateful for, nothing is ever to much trouble. I wouldn't trust anyone else with regard to our pool & its maintenance. Your a pleasure to deal with & always open on time :)
Mandy Tidey
19 Apr 2019
A big thank you to Cookie, Rusty & team at the Runaway Bay store. The boys go over & above which I'm extremely grateful for, nothing is ever to much trouble. I wouldn't trust anyone else with regard to our pool & its maintenance. Your a pleasure to deal with & always open on time :)
Mandy Tidey
19 Apr 2019
Verified
The Guys at APS Runnaway Bay are always very happy to help & their advice always works except for their footy advice
Brett Middleton
14 Apr 2019
The Guys at APS Runnaway Bay are always very happy to help & their advice always works except for their footy advice
Brett Middleton
14 Apr 2019
Verified
Excellent help & service from Cookie investigating a low chlorine issue in my pool. Cookie's great advice and suggestions sorted out the problem within a couple of weeks. Many thanks for your help.
Rajiv Malde
05 Apr 2019
Excellent help & service from Cookie investigating a low chlorine issue in my pool. Cookie's great advice and suggestions sorted out the problem within a couple of weeks. Many thanks for your help.
Rajiv Malde
05 Apr 2019
Verified
Great crowd, Chrissy is such a good knowledgeable lady. Pleasure to deal with:-)
Steve John
05 Apr 2019
Great crowd, Chrissy is such a good knowledgeable lady. Pleasure to deal with:-)
Steve John
05 Apr 2019
Verified
Very impressed with the service we get from Active Pool Supplies. Joey, who services ou pool on a monthly basis is a great representative for this company as he is courteous, friendly and reliable.
Christine Matthews
05 Apr 2019
Very impressed with the service we get from Active Pool Supplies. Joey, who services ou pool on a monthly basis is a great representative for this company as he is courteous, friendly and reliable.
Christine Matthews
05 Apr 2019
Verified
We have the best pool person who looks after our pool - Warren is great and looks after all our needs and explains everything he does.. I would not want anyone else unless he goes on leave.
Debbie Kirkwood
29 Mar 2019
We have the best pool person who looks after our pool - Warren is great and looks after all our needs and explains everything he does.. I would not want anyone else unless he goes on leave.
Debbie Kirkwood
29 Mar 2019
Verified
We have been going here for 19 years .. Very friendly great service .We wouldn't go anywhere else . Many thanks
Martine MacGregor
29 Mar 2019
We have been going here for 19 years .. Very friendly great service .We wouldn't go anywhere else . Many thanks
Martine MacGregor
29 Mar 2019
Verified
I go to runaway pool shop weekly , I found the staff friendly and very knowlegable , with products and information , I recommend all my friend to this shop thank you , David go blues
david breadmore
29 Mar 2019
I go to runaway pool shop weekly , I found the staff friendly and very knowlegable , with products and information , I recommend all my friend to this shop thank you , David go blues
david breadmore
29 Mar 2019
Verified
Always friendly and helpful staff - Cookie has been helping me keep our pool perfect since we had it installed four years ago - wouldn’t go anywhere else. Thank you!
Julia
29 Mar 2019
Always friendly and helpful staff - Cookie has been helping me keep our pool perfect since we had it installed four years ago - wouldn’t go anywhere else. Thank you!
Julia
29 Mar 2019
Verified
Always friendly, knowledgeable and deliver excellent customer service.
Deb G
29 Mar 2019
Always friendly, knowledgeable and deliver excellent customer service.
Deb G
29 Mar 2019
Verified
Open when needed. Good advice and all the tech. Free pool chem testing helps me stay on top of keeping our pool clear and safe.
Sime Kelly
29 Mar 2019
Open when needed. Good advice and all the tech. Free pool chem testing helps me stay on top of keeping our pool clear and safe.
Sime Kelly
29 Mar 2019
Verified
Been using this shop for about 3 years and our pool is looks the best it ever has in. Thanks for the good advice guys.
Victoria Norfolk
22 Mar 2019
Been using this shop for about 3 years and our pool is looks the best it ever has in. Thanks for the good advice guys.
Victoria Norfolk
22 Mar 2019
Verified
having dealt with runaway bay for over 5 years I have found all of the staff of runaway bay and bret mooney very professional and helpful on all the information that I required to keep my pool in top condition. I have no qualms in recommending this shop to any one.
George Keily
22 Mar 2019
having dealt with runaway bay for over 5 years I have found all of the staff of runaway bay and bret mooney very professional and helpful on all the information that I required to keep my pool in top condition. I have no qualms in recommending this shop to any one.
George Keily
22 Mar 2019
Verified
The team at Active Pool Supplies at Runaway Bay are awesome. Great knowledge and service and lots of friendly banter
Phillip Fitzgibbon
22 Mar 2019
The team at Active Pool Supplies at Runaway Bay are awesome. Great knowledge and service and lots of friendly banter
Phillip Fitzgibbon
22 Mar 2019
Verified
The APS crew are super friendly, knowledgeable and keep all pool products in stock ready to go. If your not completely satisfied with your current pool shop, give Active Pool Supplies a visit, you'll wish you found these guys sooner.
Shane Heldon
22 Mar 2019
The APS crew are super friendly, knowledgeable and keep all pool products in stock ready to go. If your not completely satisfied with your current pool shop, give Active Pool Supplies a visit, you'll wish you found these guys sooner.
Shane Heldon
22 Mar 2019
Verified
Active pool supplies keep our pool happy clean and healthy. Their honesty is what keeps us coming back , never have we been up sold just good honest sales of what we need. They relocated our filter it was a difficult relocate APS made the move with confidence and the job was really well done and in a more then reasonable expected time frame. We could not be happier with APS.
Alison Slater
22 Mar 2019
Active pool supplies keep our pool happy clean and healthy. Their honesty is what keeps us coming back , never have we been up sold just good honest sales of what we need. They relocated our filter it was a difficult relocate APS made the move with confidence and the job was really well done and in a more then reasonable expected time frame. We could not be happier with APS.
Alison Slater
22 Mar 2019
Verified
Have tried various pool companies over the past 5 years and finally have found the best. Their technicians are super friendly, always on time and do a great job. Wouldn't hesitate to recommend their services.
Daniel Golin
22 Mar 2019
Have tried various pool companies over the past 5 years and finally have found the best. Their technicians are super friendly, always on time and do a great job. Wouldn't hesitate to recommend their services.
Daniel Golin
22 Mar 2019
Verified
These guys have been awesome, from lessons on my equipment to regular water checks. Always amazing service, pricing is super affordable too. Thanks to the team at APS.
Lachlan Bennett
15 Mar 2019
These guys have been awesome, from lessons on my equipment to regular water checks. Always amazing service, pricing is super affordable too. Thanks to the team at APS.
Lachlan Bennett
15 Mar 2019
Verified
Always great service with a friendly smile. Reliable and trustworthy advice. These guys are more interested in keeping happy customers than making a quick sale. Great company.
Samantha O'Shea
15 Mar 2019
Always great service with a friendly smile. Reliable and trustworthy advice. These guys are more interested in keeping happy customers than making a quick sale. Great company.
Samantha O'Shea
15 Mar 2019
Verified
Active pool supplies have been super friendly, professional, reliable with appointment times and very helpful with getting our pool clean and problems fixed.
Tracey Fripp
15 Mar 2019
Active pool supplies have been super friendly, professional, reliable with appointment times and very helpful with getting our pool clean and problems fixed.
Tracey Fripp
15 Mar 2019
Verified
A friendly, honest, reliable pool servicing company. We used Active Pool Supplies for 6 years locally, highly recommended.
Zane Truscott
15 Mar 2019
A friendly, honest, reliable pool servicing company. We used Active Pool Supplies for 6 years locally, highly recommended.
Zane Truscott
15 Mar 2019
Verified
The guys here @ APS Runaway Bay are awesome. Very helpful and proactive. A special thankyou to ‘Rusty’ for his assistance, great job and fabulous service!
Stephen Nash
15 Mar 2019
The guys here @ APS Runaway Bay are awesome. Very helpful and proactive. A special thankyou to ‘Rusty’ for his assistance, great job and fabulous service!
Stephen Nash
15 Mar 2019
Verified
I have been using the services of APS Runaway Bay Shop for many years. Their knowledge and service is fantastic No question is stupid and they work through problems with interest and patience. Thoroughly recommend them for all Pool supplies, Parts and Repairs. Tim Hadrill Runaway Bay
Tim Hadrill
15 Mar 2019
I have been using the services of APS Runaway Bay Shop for many years. Their knowledge and service is fantastic No question is stupid and they work through problems with interest and patience. Thoroughly recommend them for all Pool supplies, Parts and Repairs. Tim Hadrill Runaway Bay
Tim Hadrill
15 Mar 2019
Verified
These guys and girls are very friendly . They give great service , and have heaps of knowledge . Would highly recommend to new and old pool owners
beryl shaw
15 Mar 2019
These guys and girls are very friendly . They give great service , and have heaps of knowledge . Would highly recommend to new and old pool owners
beryl shaw
15 Mar 2019
Verified
Simple process, quick and friendly, they even load your car after your purchase, thanks guys
David Hanton
15 Mar 2019
Simple process, quick and friendly, they even load your car after your purchase, thanks guys
David Hanton
15 Mar 2019
Verified
we have been using Active pool supply's at Runaway Bay for 27 years now great prices and the staff always give wonderful customer service
carmelo zappone
15 Mar 2019
we have been using Active pool supply's at Runaway Bay for 27 years now great prices and the staff always give wonderful customer service
carmelo zappone
15 Mar 2019
Verified
Great service at this pool shop - staff are extremely friendly, courteous and knowledgeable - definitely recommend this shop for all your pool needs.
Lindsey Moroney
08 Mar 2019
Great service at this pool shop - staff are extremely friendly, courteous and knowledgeable - definitely recommend this shop for all your pool needs.
Lindsey Moroney
08 Mar 2019
Verified
Great staff with a comprehensive knowledge of pool care/maintenance. They make it easy for me to look after my pool. Always great dealing with them even after all of these years. I can highly recommend them to help you look after your pool needs.
Samuel Robinson
08 Mar 2019
Great staff with a comprehensive knowledge of pool care/maintenance. They make it easy for me to look after my pool. Always great dealing with them even after all of these years. I can highly recommend them to help you look after your pool needs.
Samuel Robinson
08 Mar 2019
Verified
Staff are always helpful in person and on the phone. Would highly recommend.
Bryan J
08 Mar 2019
Staff are always helpful in person and on the phone. Would highly recommend.
Bryan J
08 Mar 2019
Verified
The staff at Runaway Bay are very helpful especially Cookie and Paul
Lynne Morley
08 Mar 2019
The staff at Runaway Bay are very helpful especially Cookie and Paul
Lynne Morley
08 Mar 2019
Verified
I installed a new pool in November 2017 and having never owned a property with a pool I knew nothing about maintaining them. The guys at Bundall are very helpful and make it easy to understand what you need. In the time I’ve had the pool I’ve had no problems managing water quality because of there easy instructions. Above all they are friendly every time I go in and that’s why I keep going back. Thanks Aaron and the team
Jade Slater
08 Mar 2019
I installed a new pool in November 2017 and having never owned a property with a pool I knew nothing about maintaining them. The guys at Bundall are very helpful and make it easy to understand what you need. In the time I’ve had the pool I’ve had no problems managing water quality because of there easy instructions. Above all they are friendly every time I go in and that’s why I keep going back. Thanks Aaron and the team
Jade Slater
08 Mar 2019
Verified
Since moving to Benowa over 10 years ago I have shopped at APS and have been impressed with there service. After purchasing a new pump and chlorination system Aaron and his team have been great in assisting me whenever I require there help. Regards Barry
Barry Howard
08 Mar 2019
Since moving to Benowa over 10 years ago I have shopped at APS and have been impressed with there service. After purchasing a new pump and chlorination system Aaron and his team have been great in assisting me whenever I require there help. Regards Barry
Barry Howard
08 Mar 2019
Verified
The guys just show up every month, no fuss, job done, pool sparkling. I'm saving up for a new robot cleaner. Thanks fellas
Peter Sprague
08 Mar 2019
The guys just show up every month, no fuss, job done, pool sparkling. I'm saving up for a new robot cleaner. Thanks fellas
Peter Sprague
08 Mar 2019
Verified
Bought a Dolphin S200 cleaning robot, great service and follow up support. The store is really well laid out, super clean and tidy.
Ross Jurisich
08 Mar 2019
Bought a Dolphin S200 cleaning robot, great service and follow up support. The store is really well laid out, super clean and tidy.
Ross Jurisich
08 Mar 2019
Verified
We brought a house 3years ago and we got them to come check our pool as we had never had one . Every fortnight we go to the friendly staff get our water checked free of charge. Very professional service. Wouldn't go anywhere else. Keep up the good work guys
Sue Docherty
08 Mar 2019
We brought a house 3years ago and we got them to come check our pool as we had never had one . Every fortnight we go to the friendly staff get our water checked free of charge. Very professional service. Wouldn't go anywhere else. Keep up the good work guys
Sue Docherty
08 Mar 2019
Verified
Always excellent friendly service with very competitive prices, never try to over sell products.
James Clark
01 Mar 2019
Always excellent friendly service with very competitive prices, never try to over sell products.
James Clark
01 Mar 2019
Verified
We have been using Active Pools Runaway Bay for over 20 years and they have consistenly given high levels of service and advice. Their update premises are bright airy and well laid out. WEe have always found the staff most friendly and helpful. Nice organisation!!
Marilyn Wells
01 Mar 2019
We have been using Active Pools Runaway Bay for over 20 years and they have consistenly given high levels of service and advice. Their update premises are bright airy and well laid out. WEe have always found the staff most friendly and helpful. Nice organisation!!
Marilyn Wells
01 Mar 2019
Verified
Thank you for all your assistance and great service in maintaining our resort pool.
Tony Burns
01 Mar 2019
Thank you for all your assistance and great service in maintaining our resort pool.
Tony Burns
01 Mar 2019
Verified
All the staff, Cookie in particular, provide excellent customer service, are knowledgeable and helpful. Thanks guys!!
Crystal Bay
22 Feb 2019
All the staff, Cookie in particular, provide excellent customer service, are knowledgeable and helpful. Thanks guys!!
Crystal Bay
22 Feb 2019
Verified
Helpful, knowledgeable, efficient and a great bunch of people.
Grant Osborne
22 Feb 2019
Helpful, knowledgeable, efficient and a great bunch of people.
Grant Osborne
22 Feb 2019
Verified
Great service, friendly staff who actually know what they are talking about! We have been buying all our pool supplies from here for sometime now and we are very appreciative of the assistance that we receive each time we go in with a query or problem with our pool. Thank You :)
Donna Hein
15 Feb 2019
Great service, friendly staff who actually know what they are talking about! We have been buying all our pool supplies from here for sometime now and we are very appreciative of the assistance that we receive each time we go in with a query or problem with our pool. Thank You :)
Donna Hein
15 Feb 2019
Verified
Excellent customer service. They are always willing to help. I am new to owning a pool & the staff have been very understanding & patient with me but they are happy to show me what to do anytime & give me the info I need. They are the best.
Paula Archer
08 Feb 2019
Excellent customer service. They are always willing to help. I am new to owning a pool & the staff have been very understanding & patient with me but they are happy to show me what to do anytime & give me the info I need. They are the best.
Paula Archer
08 Feb 2019
Verified
I cannot speak highly enough of Paul & Darryl. Their service, advice and good humour is always great and I wouldn’t go anywhere else. We are new to management rights and knew nothing much about caring for a large pool, and thanks to Paul & Darryl, it’s been easy. A pleasure to go into APS Runaway Bay each week. I wish more businesses displayed such a high level of customer service. Nikki.
Nicola Tompkins
01 Feb 2019
I cannot speak highly enough of Paul & Darryl. Their service, advice and good humour is always great and I wouldn’t go anywhere else. We are new to management rights and knew nothing much about caring for a large pool, and thanks to Paul & Darryl, it’s been easy. A pleasure to go into APS Runaway Bay each week. I wish more businesses displayed such a high level of customer service. Nikki.
Nicola Tompkins
01 Feb 2019
Verified
First class HONEST service and pricing. Been using them for years
Aaron Whyte
18 Jan 2019
First class HONEST service and pricing. Been using them for years
Aaron Whyte
18 Jan 2019
Verified
We have been going to this shop for 25 years. Can never complain about the service or the staff. Have never been sold any other than what was required to keep our pool and spa in tiptop shape
scott McQueen
11 Jan 2019
We have been going to this shop for 25 years. Can never complain about the service or the staff. Have never been sold any other than what was required to keep our pool and spa in tiptop shape
scott McQueen
11 Jan 2019
Verified
Had excellent service today and it was especially nice to be served by such a knowledgeable and pleasant female member of staff - sorry didn't catch her name but she had an English accent.
Dawn Roberts
27 Dec 2018
Had excellent service today and it was especially nice to be served by such a knowledgeable and pleasant female member of staff - sorry didn't catch her name but she had an English accent.
Dawn Roberts
27 Dec 2018
Verified
Knowledgeable & friendly staff. Very helpful and take the time to explain things thoroughly, even when they’re busy in the store. Today APS went above & beyond by dropping my daughters doll at our house after she’d left in the store. Thank you!
M Svehlak
27 Dec 2018
Knowledgeable & friendly staff. Very helpful and take the time to explain things thoroughly, even when they’re busy in the store. Today APS went above & beyond by dropping my daughters doll at our house after she’d left in the store. Thank you!
M Svehlak
27 Dec 2018
Verified
good knowlegible staff and actually helped me save money, will be back
Mark Van Eyden
27 Dec 2018
good knowlegible staff and actually helped me save money, will be back
Mark Van Eyden
27 Dec 2018
Verified
I have been coming to Active Pool Supplies Runaway Bay for years now and would not go anywhere else as the service and knowledge the staff have ( Cookie and Paul ) is the best you could find, always happy to help in any way they can to keep your pool looking great. Also had Steve do a small repair at home who was here on time and did a great job. Well done to the team at Active Pool Supplies Runaway Bay.
david grigg
26 Nov 2018
I have been coming to Active Pool Supplies Runaway Bay for years now and would not go anywhere else as the service and knowledge the staff have ( Cookie and Paul ) is the best you could find, always happy to help in any way they can to keep your pool looking great. Also had Steve do a small repair at home who was here on time and did a great job. Well done to the team at Active Pool Supplies Runaway Bay.
david grigg
26 Nov 2018
Verified
Very satisfied with the service, professional, helpful and friendly. I have tried others pool services but these people at Runaway Bay are the best.
Brian Mulholland
26 Nov 2018
Very satisfied with the service, professional, helpful and friendly. I have tried others pool services but these people at Runaway Bay are the best.
Brian Mulholland
26 Nov 2018
Verified
Always get great advice, i am new to pool ownership and they are very patient and kind
Josh Tully
26 Nov 2018
Always get great advice, i am new to pool ownership and they are very patient and kind
Josh Tully
26 Nov 2018
Verified
Huge help from the team, my pool is very finicky & they've guided me well!!
Ron Wentworth
26 Nov 2018
Huge help from the team, my pool is very finicky & they've guided me well!!
Ron Wentworth
26 Nov 2018
Verified
GREAT SERVICE ! GREAT RESULT ! POOL NOW READY TO GO :-) We had a very good experience with Active Pool Supplies and their friendly, efficient service team. We'd just had our pool acid washed and rejuvenated ready for summer, when filling up the pool we realised the water was not going above a certain level and we were unsure as to the reason, but of course we were concerned there may have been a crack or water escaping through a leak somewhere ? I made the call to APS in the morning and within just a couple of hours, they had 2 service guys here, with some possible parts on hand if needed, a great attitude and a strong will to find the issue and solve it for us. Fortunately, after just an hour here the problem was rectified, the guys left and the pool began to fill again :-) It was deemed to be just a faulty valve which was then replaced and we were all set to go ! Thanks so much to all the guys at APS, including Brett, Paul & Mark in the office and to Sam & Joey the 2 x service guys who did such a great job for us when here. Many thanks Jeff
Jeff Marr
25 Sep 2018
GREAT SERVICE ! GREAT RESULT ! POOL NOW READY TO GO :-) We had a very good experience with Active Pool Supplies and their friendly, efficient service team. We'd just had our pool acid washed and rejuvenated ready for summer, when filling up the pool we realised the water was not going above a certain level and we were unsure as to the reason, but of course we were concerned there may have been a crack or water escaping through a leak somewhere ? I made the call to APS in the morning and within just a couple of hours, they had 2 service guys here, with some possible parts on hand if needed, a great attitude and a strong will to find the issue and solve it for us. Fortunately, after just an hour here the problem was rectified, the guys left and the pool began to fill again :-) It was deemed to be just a faulty valve which was then replaced and we were all set to go ! Thanks so much to all the guys at APS, including Brett, Paul & Mark in the office and to Sam & Joey the 2 x service guys who did such a great job for us when here. Many thanks Jeff
Jeff Marr
25 Sep 2018
Verified
Very pleasant to deal with, love the new fitout and comfortable couch
R R
25 Sep 2018
Very pleasant to deal with, love the new fitout and comfortable couch
R R
25 Sep 2018
Verified
For the first time I have moved in a house with a swiming pool. As I know nothing about them took in a sample of water for testing I was suprised by the helpfulness of the staff at APS. For a change it is not a place wher they try and upsale you unnecessary products. They explained how all my pump equipment works from the photos I have taken. I will be going back in 2 weeks to check again and book one of ther staff to come out and check on condition of pump system. Thank you for great service. .
Dragan Kocic
25 Sep 2018
For the first time I have moved in a house with a swiming pool. As I know nothing about them took in a sample of water for testing I was suprised by the helpfulness of the staff at APS. For a change it is not a place wher they try and upsale you unnecessary products. They explained how all my pump equipment works from the photos I have taken. I will be going back in 2 weeks to check again and book one of ther staff to come out and check on condition of pump system. Thank you for great service. .
Dragan Kocic
25 Sep 2018
Verified
Fantastic service and really helpful knowledge. No wonder they have been around so long.
eCentral Files
25 Aug 2018
Fantastic service and really helpful knowledge. No wonder they have been around so long.
eCentral Files
25 Aug 2018
Verified
Great Deal - Exceptional Service - Thanks to Mark (counter) & Peter (installer) - Thank you for a clean easy transaction.
Gaming 123 Gaming 123
25 May 2018
Great Deal - Exceptional Service - Thanks to Mark (counter) & Peter (installer) - Thank you for a clean easy transaction.
Gaming 123 Gaming 123
25 May 2018
Verified
After having a green pool over summer and spending a fortune on chemicals at a previous pool shop. ( staffed by teenagers). I went to Active Pool Supplies Runaway Bay with a water sample and they fixed the problem with one chemical that previous shop never checked foe. Our pool has never looked clearer, Highly recommend and will not go anywhere else. Customer service is amazing
lisa cooper
22 May 2018
After having a green pool over summer and spending a fortune on chemicals at a previous pool shop. ( staffed by teenagers). I went to Active Pool Supplies Runaway Bay with a water sample and they fixed the problem with one chemical that previous shop never checked foe. Our pool has never looked clearer, Highly recommend and will not go anywhere else. Customer service is amazing
lisa cooper
22 May 2018
Verified
The best pool shop on the Gold Coast! Very helpful and friendly staffs, great products you can buy from the shop!
Tom Yang
05 May 2018
The best pool shop on the Gold Coast! Very helpful and friendly staffs, great products you can buy from the shop!
Tom Yang
05 May 2018
Verified
Excellent service every time. Highly recommended pool shop. Very knowledgeable and friendly staff.
CavaraHD
03 May 2018
Excellent service every time. Highly recommended pool shop. Very knowledgeable and friendly staff.
CavaraHD
03 May 2018
Verified
I have been using this store for many years and love the personalised service you get from Cookie & Paul. The advice they provide in how to manage our pool is fantastic. They have the knowledge and are happy to share it to ensure you get your pool right.
Jeff James
02 May 2018
I have been using this store for many years and love the personalised service you get from Cookie & Paul. The advice they provide in how to manage our pool is fantastic. They have the knowledge and are happy to share it to ensure you get your pool right.
Jeff James
02 May 2018
Verified
The staff at APS Runaway Bay are always very knowledgeble,helpful & courteous
Brett Middleton
27 Apr 2018
The staff at APS Runaway Bay are always very knowledgeble,helpful & courteous
Brett Middleton
27 Apr 2018
Verified
I have been helped by the wonderful staff at Active Pool Supplies Runaway Bay for over 25 years and they have always been friendly, courteous, attentive and educational. Nothing has ever been a bother to them including them offering to carry bags of salt & other pool chemicals into our car. They have a wealth of experience in the pool industry and they greatly helped in maintaining our pool and spa in excellent condition. Their prices are very competitive and they offer very generous opening hours including the weekends. I have no hesitation in recommending this shop and its great team to any pool or spa owner.
Kevin Roche
27 Apr 2018
I have been helped by the wonderful staff at Active Pool Supplies Runaway Bay for over 25 years and they have always been friendly, courteous, attentive and educational. Nothing has ever been a bother to them including them offering to carry bags of salt & other pool chemicals into our car. They have a wealth of experience in the pool industry and they greatly helped in maintaining our pool and spa in excellent condition. Their prices are very competitive and they offer very generous opening hours including the weekends. I have no hesitation in recommending this shop and its great team to any pool or spa owner.
Kevin Roche
27 Apr 2018
Verified
Our large resort pool is always sparkling thanks to Aaron at APS. He is the guru! A very clean and tidy shop with friendly staff. Five stars.
Mister Man
27 Apr 2018
Our large resort pool is always sparkling thanks to Aaron at APS. He is the guru! A very clean and tidy shop with friendly staff. Five stars.
Mister Man
27 Apr 2018
Verified
Yep, these guys deserve the accolades. They ARE the best!!!
Ray Smith
26 Apr 2018
Yep, these guys deserve the accolades. They ARE the best!!!
Ray Smith
26 Apr 2018
Verified
The guys at this store are always friendly and helpful (even if they dont support the warriors)and always willing to spend time to help you understand whats going on with your pool.
john streeton
26 Apr 2018
The guys at this store are always friendly and helpful (even if they dont support the warriors)and always willing to spend time to help you understand whats going on with your pool.
john streeton
26 Apr 2018
Verified
The only reason I rate these guys 5 starts, is because Google won't let me give them MORE!! They deserve it. Don't bother going anywhere else. Great prices, great service, knowledgeable and friendly!
Hart Attack
21 Apr 2018
The only reason I rate these guys 5 starts, is because Google won't let me give them MORE!! They deserve it. Don't bother going anywhere else. Great prices, great service, knowledgeable and friendly!
Hart Attack
21 Apr 2018
Verified
If you live on the Gold Coast, this is the only place you need to go to get your pool supplies. These guys are the best!
Timothy Hart
21 Apr 2018
If you live on the Gold Coast, this is the only place you need to go to get your pool supplies. These guys are the best!
Timothy Hart
21 Apr 2018
Verified
The guys at this store are always friendly and helpful. I don't go anywhere else!
Jennifer Hart
21 Apr 2018
The guys at this store are always friendly and helpful. I don't go anywhere else!
Jennifer Hart
21 Apr 2018
Verified
Excellent service throughout the 5 years I have been using this store. Friendly and helpful staff.
andrew Lucas
20 Apr 2018
Excellent service throughout the 5 years I have been using this store. Friendly and helpful staff.
andrew Lucas
20 Apr 2018
Verified
Very impressed with the knowledge, professionalism and helpfulness at this place. Having an accommodation business with a large resort pool, we rely on the expertise of these gentlemen. Can't recommend them highly enough.
Trish Lowry
20 Apr 2018
Very impressed with the knowledge, professionalism and helpfulness at this place. Having an accommodation business with a large resort pool, we rely on the expertise of these gentlemen. Can't recommend them highly enough.
Trish Lowry
20 Apr 2018
Verified
I am always made welcome by name on every visit to Active Pool Supplies, Runaway Bay by enthusiastic, knowledgeable, caring staff. Such as been my experience over a period of 8 years and I will continue to seek guidance and product from this location - thanks to the efforts of Cookie and Paul.
Ashley Moore
20 Apr 2018
I am always made welcome by name on every visit to Active Pool Supplies, Runaway Bay by enthusiastic, knowledgeable, caring staff. Such as been my experience over a period of 8 years and I will continue to seek guidance and product from this location - thanks to the efforts of Cookie and Paul.
Ashley Moore
20 Apr 2018
Verified
Been looked after by Chookie & the boyz for the last 8 years. Says it all when your customers keep coming back. They even carry the hard to handle packaged chemicals with NO handles out to your car!!
Paul Richardson
19 Apr 2018
Been looked after by Chookie & the boyz for the last 8 years. Says it all when your customers keep coming back. They even carry the hard to handle packaged chemicals with NO handles out to your car!!
Paul Richardson
19 Apr 2018
Verified
Always fantastic customer service, knowledgeable, helpful and friendly staff. Highly recommend APS.
Louise Watt
16 Apr 2018
Always fantastic customer service, knowledgeable, helpful and friendly staff. Highly recommend APS.
Louise Watt
16 Apr 2018
Verified
Used this business many time overs many years, todays re-call on an equipt problem was as always, prompt , friendly , job done min fuss & exceeded expectations
G Atkinson
16 Apr 2018
Used this business many time overs many years, todays re-call on an equipt problem was as always, prompt , friendly , job done min fuss & exceeded expectations
G Atkinson
16 Apr 2018
Verified
Very helpful staff for service and equipment supply. Water testing is done very quickly and accurately.
G F
16 May 2017
Very helpful staff for service and equipment supply. Water testing is done very quickly and accurately.
G F
16 May 2017
Verified
Top blokes, very good customer service/ service in general. Hands down best I've been too.
Samala Afalava
not valid
Top blokes, very good customer service/ service in general. Hands down best I've been too.
Samala Afalava
not valid
Verified
First class staff and service, very friendly and helpful and obliging and covid conscious. Great shopping ethics, thanks to all staff.
David Blower
not valid
First class staff and service, very friendly and helpful and obliging and covid conscious. Great shopping ethics, thanks to all staff.
David Blower
not valid
Contact us
Talk to the pool experts
Phone number
07 5537 3341Bundall Store
17 Upton Street, BundallRunaway Bay Store
Opening Hours
Monday to Friday - 8am to 5pm
Saturday - 8am to 3pm
Saturday - 8am to 3pm