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Frequently Asked Questions

Your questions answered about pool care and installation

Your swimming pool should be clear enough to see a small object on the floor of the pool easily and with good clarity. When your pool is cloudy, it is because there is a build-up of particulates suspended in the water. In normal circumstances, your filter will capture these particles, and return particle-free, clear water back to the pool. However, this can be adversely affected due to a dirty/full or failing filter, or, insufficient turnover of water (how often the water in the pool passes through the filter). The root cause of the particulates in the water can be dirt/dust entering the pool water from the surrounding environment, or from microscopic algae that has started to grow due to improperly sanitised pool water. Similarly, poorly balanced pool water can inhibit the performance of the sanitiser, as well as altering the state of chemicals in the water from solution to solid, thereby affecting water clarity. If you need help with pool cleaning in the Gold Coast, you can call Active Pool Supplies on (07) 5537 3341.

There are two relevant factors that determine when and how often your pool pump should operate.

For adequately filtered water, we recommend you run the pump long enough to pass the pool water through the pool filter approximately two times per day in summer. For example, if the volume of your pool is 50,000 litres, your pump should run for long enough to pump 100,000 litres per day. The length of time required will be determined by the flow rate of your pump and various other factors such as the distance from the pool, the size of the pipework, the number of bends, and the height above/below the pool. For a simplistic example, an insnrg Si300 pump has a flow rate of 300 litres per minute which equates to 18,000 litres per hour. Therefore, six hours run time will achieve 108,000 litres through the filter.

With the entry of variable flow energy-efficient pumps into the marketplace, the operating time to achieve the desired turnover of water will be impacted according to the speed at which you choose to run the pump (the lower the speed, the greater the power saving, but the lower the turnover rate, and the longer the run time required).

The second factor relevant to the operation of the pump is associated with the production of sanitiser (typically chlorine) to keep the pool water sanitised. For example, if a saltwater chlorinator is being used to sanitise the water, the pool pump must be operated for an appropriate period of time per day to allow the chlorinator to produce an adequate level of chlorine to kill any algae and other bacteria that is introduced to the water. The rule of thumb we use is eight hours per day in summer, split into four hours in the morning, and four hours in the afternoon. Of course, it is necessary to regularly have your sanitiser level checked, and thereafter adjust chlorine production (or pump run time) to increase or decrease the chlorine to the desired level.

If you've got any other questions about your pool care in the Gold Coast, feel free to see if we've already answered them on our website, or call us on (07) 5537 3341.

The QLD Department of Health guidelines specifies the minimum chemical criteria by which swimming pools should be operated to minimise health risks to bathers. There are varying parameters (eg pH level, total alkalinity, stabilised or not stabilised chlorine, indoor or outdoor pool) which can effect each other, so it's not quite as simple as stating one particular number to suit every pool. Come into Active Pool Supplies with a water sample and we can provide you with the right advice to safely operate your filtration equipment to correctly chlorinate your pool. Alternatively, give us a call on (07) 5537 3341 and book a service for one of our experienced Pool Technicians to provide a full service for pool care in the Gold Coast including the testing and balancing of your water.

Finding pool salt anywhere in Australia, let alone the Gold Coast, has become a rather complex challenge recently. Without salt, though, your pool won't be properly protected against algae and bacteria, which will make it unsafe for swimming in and your chlorinator may become damaged. Fortunately, Active Pool Supplies, the leading pool store near the Gold Coast, are the resident experts in pool salt, and we may be able to help you even if you cannot get your hands on enough pool salt for your pool. The fantastic Active Pool Supplies team is always happy to help you when you require assistance with your pool; you can complete our enquiry form, contact us on (07) 5537 3341, or visit us in-store to receive help tailored to your needs.

When you can't find your regular pool salt, there may be a couple of things that you can do to keep your pool safe. The first thing you should consider is using magnesium pool salt, a higher grade of pool salt compared to the products regularly available. Though magnesium pool salt is typically used in mineral pool systems, your saltwater chlorinator can convert the magnesium salt into chlorine very well. Alternatively, you can use a pool cover to keep the water in your pool from evaporating when it is not in use, conserving what chlorine is already present within the pool for longer. Once you do manage to secure pool salt after an extended period, it is important that you test the pool water first before you add your regular dose of salt, as the required amount may have changed. There are solutions available to keep your pool safe even if you cannot find your regular pool salt.

No, it is not safe to swim in water that is green. If your pool water is green, or there is green on the floor or walls of the pool, then you have algae growing in your pool. Algae is not harmful by itself, however, it's what you don't see that could make you sick. If there is not enough sanitiser (typically chlorine) to kill the algae, there is certainly not enough chlorine to kill bacteria, viruses, parasites and other pathogens, which could possibly also be in the water. These can enter the body of a swimmer via a small skin cut, or through eyes, ears, nose and throat. The result of swimming in a green pool could be ear infections, fever, diarrhea or worse. Potential dangerous infections include: Cryptosporidiu, Giardia, E coli, Legionella, or Pseudomonas. If the pool is green, the water should be tested, treated and chemically balanced before bathing or swimming. Proper sanitising and chemical balance is critical for the health of both the pool and the bathers. If you have any concerns about the quality of your pool water, bring it in to either our Runaway Bay or Bundall stores to be tested, or call us on (07) 5537 3341 for all matters related to pool care in the Gold Coast.

Using pool lights provides a myriad of benefits, including being able to use the pool at night, and with LED lights, you'll be able to change the colour at the press of a switch. However, some customers are unsure as to whether or not pool lights are safe - luckily, Active Pool Supplies can help.

Pool lights, when installed correctly, are incredibly safe. In fact, modern, low voltage lights are considered virtually risk free. However, it is critical that your lights are installed according to manufacturer standards during your pool's construction, to ensure the grounds and fail-safes are configured correctly. If the installation is not appropriately completed, the lighting system may continue to function, but it can allow electricity from unrelated electrical failures to enter the pool, causing harm to any occupants. This risk is mitigated, however, when you employ a licensed electrician to ensure your pool lights are installed correctly. In fact, using pool lighting can help you monitor your children when they go swimming at night, ensuring your family is kept safe. When your pool lights are correctly installed, they provide a range of benefits to the safety and practicality of your swimming pool.

By using pool lights, you'll be able to safely use your pool at night, while adding a lovely splash of colour. If you'd like the professionals at Active Pool Supplies to review your installation and ensure it is safe for you and your family, contact us on (07) 5537 3341.

In order for your pool to be healthy and balanced, appropriate levels of sanitiser must be present. This is typically accomplished with chlorine, which will destroy algae and most other bacteria & small organisms in the water. There are several different ways of adding chlorine to the pool. In the past, pool owners would manually dose chlorine in liquid form on a very regular basis. These days, however, the most common and easiest method of sanitising the Gold Coast pools is by installing a saltwater chlorinator in the filtration system. Salt (or other suitable mineral with a salt content) is added to the pool water in sufficient quantity so that as the pool water passes the chlorinator cell, through the process of electrolysis a soluble hypochlorous gas is dispersed into the water which acts as the sanitiser to kill the algae and other bacteria present in the water. For the chlorine to work effectively, the pool water must be balanced so that it remains at the optimal pH level. Additionally, the water must be filtered adequately so that dead algae and bacteria is captured in the filter and periodically removed from the water when the filter is cleaned. Good water flow throughout the pool is helpful, as is periodic brushing/cleaning of the walls and floor of the pool to remove dirt, dust and other debris.

Adding chemicals to your pool is something that should be done with care for your safety and for others. The process for adding chemicals to your pool depends on the type of chemical, as well as other factors. For detailed help about adding chemicals to your pool, visit the tips and advice section of our website, or bring your questions about pool care in the Gold Coast in to talk to us either in person at Active Pool Supplies Bundall and Runaway Bay or on the phone on (07) 5537 3341.

Converting your pool over to saltwater is very easy. After installing a saltwater chlorinator you simply add the required amount of pool salt to the water and brush it around the pool till it dissolves. The saltwater chlorinator will then start to produce chlorine gas in the water, which will save you money and time by not having to buy liquid chlorine and add it to the pool water every day. If you have any other questions about pool care in the Gold Coast, you can get in touch with our team on (07) 5537 3341, or visit us in-store at either Runaway Bay or Bundall.

Sunscreen/stabiliser is typically added to your pool by placing it directly into your skimmer box. For detailed help about adding chemicals to your pool or any other pool care in the Gold Coast you may need, visit the pool care education section of our website, bring your questions in to talk to us in person at Active Pool Supplies Bundall and Runaway Bay, or call us on (07) 5537 3341.

Most pools on the Gold Coast use a saltwater chlorinator to sanitise the pool. In very simple terms, this chlorinator converts salt to chlorine to keep your pool clean and healthy. Now, while we may not be gardeners, personal experience suggests that high levels of chlorine and concentrated amounts of salt will damage your lawn. The important thing is to keep the chlorine level in the pool within the recommended range, and be a little bit careful when adding salt to the pool so that it doesn't spill directly on your grass. For help with all pool care in the Gold Coast, call us today on (07) 5537 3341.

Owning a pool can be hard work, requiring constant maintenance and upkeep. As a result, it can be tempting to try to speed up the process in any way possible, but when it comes to keeping your pool's chemicals balanced, that may not be possible. Thankfully, Active Pool Supplies can help you understand the best practices for maintaining the chemical balance of your pools. For all pool care in the Gold Coast, get in touch with our team on (07) 5537 3341.

Generally, you should avoid trying to make large changes to your pool's chemical balance all at once. Instead, you should make small changes by adding small amounts of chemicals. Once you have, you should leave them to rest with a running filter for a few hours, and then test the water. You can repeat this process until you're satisfied with the results, which may not be the case for large changes. By adding large amounts of chemicals to your pool at once, it's possible that you'll make significant changes that will be difficult to correct. If you're trying to maintain the chemical balance of your pool, you should avoid making large changes all at once.

When we talk about 'sunscreen' for your pool, we are actually talking about adding a chemical which binds to the chlorine in the pool water to protect it from the sun's ultraviolet light which erodes the Chlorine. This chemical comes in a powdered form and is colloquially known as Stabiliser. After the addition of Stabiliser, the Chlorine is said to be 'stabilised' and thereby protected from the sun. For all your pool care needs or questions in the Gold Coast or would like to learn more about how we can help you, call our team now on (07) 5537 3341.

Saltwater pools are quite easy to maintain. Saltwater pools operate using a special piece of equipment called a saltwater chlorinator. A defined amount of salt (sodium chloride) is dissolved in the pool water and as this pool water passes through the chlorinator's salt cell, a hypochlorous gas is produced (via electrolysis) and this chlorinated water is returned to the pool. It is this chlorine that sanitises the pool, eliminating bacteria and inhibiting algae growth. The chlorinator allows you to control the amount of chlorine being produced, and typically the pool pump is plugged into the chlorinator so that the in-built timer in the chlorinator can control the operation of the pump, that is, it tells the pump when to turn on and off. Nonetheless, a typical chlorinator does not automatically maintain the correct level of chlorine in the water, so you still need to test the chlorine level, and then adjust the level by altering the chlorine output on the chlorinator, or by altering the running time of the pump. You will also need to test the amount of salt in the pool water, and periodically add salt, according to the level required by the brand/model of the chlorinator. It is important to note that the chlorinator does not consume salt, and the only way that salt can leave the pool is when water leaves the pool (eg splashing or backwashing the filter). Similarly, you do still need to test the other elements of water balance and adjust accordingly. Having said that, we do have very smart saltwater chlorinators that are fully automated with in-built acid dosing and pH and chlorine probes to automatically test and control pH and chlorine levels.

In comparison to liquid chlorine pools (liquid chlorine is a hazardous chemical), a saltwater pool is much easier to maintain since you don't have to constantly add liquid chlorine. In comparison to ionised pools, a saltwater pool does not run the risk of metal plating out on the wall of the pool.

Yes. Pool lights are low voltage and therefore safe to have in your pool. The power is passed through a transformer which reduces the voltage to a safe level (typically 12 volt). Active Pool Supplies can provide modern LED pool lights with varying features, including the ability to change the colour of the light, and remote control. For all pool care in the Gold Coast, reach out to the Active Pool Supplies team on (07) 5537 3341.

You should not rely on a pool cover to keep you or anyone else safe around the pool. Swimming pool safety laws are very prescriptive in detailing fencing and other safety matters. A pool cover will not stop accidents from occurring. For help with pool covers and pool safety on the Gold Coast, come in and see the team here at Active Pool Supplies at our Bundall and Runaway Bay stores, or call us today on (07) 5537 3341.

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07 5537 3341

Bundall Store

17 Upton Street, Bundall

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