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Some Complimentary Customer Feedback

10 June 2020

It's nice to receive some positive feedback every now and again, so we thought we'd share it.

Hello Paul,

Active Pools took over our regular pool servicing earlier this year. You
might remember that you and I had a few emails back and forth about our
requirements at the end of last year and that we decided to change from our
current pool servicing firm to your own.

I wanted to give you some feedback to let you know that we are very happy
with the service provided. We usually have Leigh doing our pool and he is
excellent. So far your boys have certainly done better than our previous
firm, and we are very pleased we made the change.

As a medical doctor, I was also impressed about your company procedures and
protocols relating to proper infection control when servicing pools (for
both your staff and your customers) and keeping everyone safe in these
challenging times. Transmission of virus on high touch surfaces such as pool
gates, pool boxes and gate latches is certainly possible as we know that
viral particles can remain present on hard surfaces for some time.

Having run our own service business most of our lives Paul, we realise that
customers are generally quick to criticise and slow to praise.  So we wanted
to let you know that your chaps are going well and we appreciate their
service. We look forward to doing business with you for a long time to come.

Kind regards,

Isle of Capri.

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Bundall Store

17 Upton Street, Bundall

Runaway Bay Store


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